Quality Review Specialist (Bilingual Spanish)

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS: To qualify for this position you must meet the qualification requirements outlined below: SPECIALIZED EXPERIENCE GS - 9: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service.

Specialized experience for this position includes: Experience with Automated Collection System (ACS) telephone program, Individual Master File (IMF)and Business Master File (BMF); Experience with ACS, IDRS, AMS, SERP, IAT tools, EUP, and IRM 5.19 Experience in written communication (i.e., writing summaries, reports and/or feedback for quality review); Experience with computer applications (i.e., Excel, Word, PowerPoint) to create, manipulate and/or present information; Experience with Contact Recording.

OR EDUCATION: Master's or equivalent graduate degree if related. OR two years of progressively higher level graduate education leading to such a degree. OR LLB or JD, if related. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education equivalent to that described above. SPECIALIZED EXPERIENCE GS - 11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service.

Specialized experience for this position includes: Experience with Automated Collection System (ACS) telephone program, Individual Master File (IMF)and Business Master File (BMF); Experience on ACS, IDRS, AMS, SERP, IAT tools and IRM 21; 5.19; Experience in written communication (i.e., writing summaries, reports and/or feedback for quality review; Experience with computer applications (i.e., Excel, Word, PowerPoint) to create, manipulate and/or present information; Experience with Contact Recording and performing reviews via EQRS/NQRS, and the rebuttal process; OR EDUCATION: A Ph.D. or equivalent doctoral degree OR Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in related field OR LL.M., if related.

OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education equivalent to that described above.

AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment.

For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for.

For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. BILINGUAL POSITION: Applicants will be required to demonstrate proficiency (ability to speak, read, and write) in both English and Spanish. You may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be considered for the position.

For more information on qualifications please refer to OPM's Qualifications Standards.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Develops/assists in formulating proposed changes to current processes; prepares draft documents, technical material, and other guidance in order to implement/coordinate new or updated procedures.

Reviews legislative and program proposals/changes to determine impact on the call site/campus/Taxpayer Assistance Center (TAC) and the quality of service to the taxpayer. Evaluates current procedures and policy, proposes appropriate action, which may include providing draftProbe and Response Guide, Interactive Tax Law Assistant (ITLA), and IRM revisions.

Works closely with the CQRS management and analysts and develops communication with appropriatefield personnel in order to address issues that impact the call site/campus/TAC and Business Unitcustomers, such as establishing procedures for inclusion in the Probe and Response guide, ITLA and IRM. Measures the accuracy of customer service provided by the Business Units.

Uses quality monitoring NationalQuality Review System (NQRS) reports to assess quality and to identify trends affecting quality, which mayindicate training needs, procedural problems, or other areas needing emphasis. Develops and prepares written or oral reports summarizing activities, identifying quality problem areas, andrecommending solutions for improvements. STANDARD POSITION DESCRIPTIONS (SPD): PD99205 and PD99204 Visit the IRS SPD Library to access the position descriptions.