Product Support Manager
This listing is for a Product Support Manager role at Stripe, in Singapore. The listing describes it as a full-time, management position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for a Product Support Manager role at Stripe, in Singapore. The listing describes it as a full-time, management position.
From the advert, the main requirements are 3+ years of experience.
The advert mentions SQL and Tableau among the skills and tools for this role.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Benefits mentioned in the advert: bonus.
Visa sponsorship is not mentioned. Applicants from outside Singapore should check the official work permit route before applying.
Dev Global Jobs found this job on Greenhouse on Oct 29, 2026; the apply link was last checked on Nov 1, 2026.
- Employer
- Stripe
- Location
- Singapore
- Job type
- Full-time
- Level (from the title)
- management
- Pay
- Not stated by the employer
- Experience asked
- 3+ years
- Found
- Oct 29, 2026 on Greenhouse
- Employer text
- 474 words, about 2 min to read
- Apply only on the official page (stripe.com). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 3+ years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (SQL and Tableau) in your CV where you really have them; applicant tracking systems look for these words.
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
UN living-cost index for Singapore (ICSC post adjustment 66.4), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Employment Pass: Professionals with salary threshold and COMPASS points
- S Pass: Mid-level skilled workers with salary threshold and quota
- Work Permit: Semi-skilled workers in approved sectors
Official routes: Ministry of Manpower, Work passes
Answered at our last check on Nov 1, 2026.
About the role
Full text from the employer, as published on Greenhouse, arranged into sections. Nothing added or removed.
01About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
02About the team
Stripe is looking for a leader for our Product Support team supporting our Global markets team - the team focused on making Stripe support feel local, trusted, and effective in Stripe’s priority markets and enable expansion into new ones. This manager will lead a high-performing team motivated by improving the lives of Stripe’s user base. They will cultivate the happiness of their teams while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The team is also responsible for managing large operational projects to improve the user support experience in these markets.
03Responsibilities
- Guide the organization to design and deliver incredible user support
- Ensure team members are happy, effective, and growing in their career and new work experiences
- Set clear goals and directions, and provide regular feedback on team members’ performance
- Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
04Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
05Minimum requirements
- 3+ years of direct people management experience
- Experience leading operational teams such as product support teams (preferably in high-growth technology companies)
- Excellent written and verbal communication skills
- A strong operational background and a track-record of making data-driven decisions
- Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example
- An ability to execute on and deliver complex operational projects involving multiple stakeholders. Experience collaborating with product and sales teams.
06Preferred qualifications
- Experience with supporting the Japan and Greater China market
- Prior experience with SQL, Tableau and APIs
- Comfort with some technical troubleshooting
- Familiarity with FinTech industry and products
- Passion for learning new functions and features of technical products
- Experience leveraging root-cause analyses to make data-driven decisions
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