Voluntary Services Officer

SPECIALIZED EXPERIENCE: One (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-12 level in the Federal service.

Specialized experience includes: managing, coordinating, and evaluating comprehensive volunteer service, philanthropic development, and community engagement programs within a healthcare or similarly complex organization; providing supervisory oversight of personnel, including assigning work, evaluating performance, and identifying training needs; developing and implementing strategic and operational plans, policies, procedures, and performance improvement initiatives; administering volunteer recruitment, placement, training, retention, and recognition programs; managing budgets, donated funds, gifts, and organizational resources in accordance with applicable laws and regulations; establishing and maintaining strategic partnerships with community organizations and external stakeholders; conducting program evaluations, identifying operational deficiencies, and implementing corrective actions; and providing technical advice and analytical reports.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

01Physical Requirements

The work requires considerable walking, bending and lifting on a regular and recurring basis in order to facilitate many of the activities supported by proactive volunteer, gifts and donations, media relations, and community outreach programs. Lifting, carrying and transporting items weighing more than 25 pounds, such as boxes of brochures and audio-visual equipment, it is not uncommon when setting up presentations or carrying out program activities.

While in the office, the work is sedentary in part involving writing at a desk, working at a computer terminal, conferring with others, and attending conferences, meetings, and interviews. Considerable standing and walking throughout each of the medical centers and outpatient clinics is required. Driving or riding in a vehicle is also required on a routine basis to attend outside meetings, interviews, and special events. Must attend lengthy meetings, both during and after regular scheduled work hours.

The incumbent travels to numerous conventions, health fairs and conferences to promote the health care system and the volunteer and gifts and donations program. This involves carrying, lifting, and assembling displays. Travel to other VAMCHS facilities is also required on a regular basis for meetings, education, supervision, and program reviews.

THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Major duties include but are not limited to: Planning, directing, coordinating, implementing, and evaluating voluntary service, community engagement, philanthropic development, and donation programs within a large, complex healthcare organization.

Developing operational policies, procedures, performance measures, and program improvements to ensure organizational effectiveness and compliance with applicable laws, regulations, and agency requirements. Providing administrative and technical oversight of subordinate personnel.

Planning and assigning work, establishing priorities, evaluating performance, identifying training and developmental needs, resolving workplace issues, and ensuring effective utilization of personnel and resources to accomplish organizational goals.

Developing and implementing short- and long-range strategic plans, conducting comprehensive needs assessments, analyzing program performance, identifying operational deficiencies, and recommending innovative solutions to improve service delivery, resource utilization, and organizational outcomes. Managing and evaluating volunteer recruitment, screening, selection, placement, orientation, training, recognition, retention, and performance management activities.

Ensuring volunteer assignments support organizational needs, patient care priorities, safety requirements, and established policies and procedures. Developing, justifying, executing, and monitoring operating budgets; overseeing donated funds, gifts, and in-kind contributions. Evaluating resource requirements and maintaining financial accountability, internal controls, and compliance with applicable fiscal policies and procedures.

Establishing and maintaining collaborative relationships with Veterans Service Organizations, nonprofit organizations, corporations, educational institutions, government agencies, and community stakeholders to expand volunteer participation, philanthropic support, and resources benefiting Veterans and healthcare programs.

Interpreting and applying federal laws, VA regulations, organizational policies, and accreditation standards governing volunteer management, donations, personnel administration, fiscal accountability, and program operations. Identifying risks and implementing corrective actions to ensure compliance and operational integrity. Providing technical guidance, consultation, and recommendations to leadership on volunteer management, community engagement, donation programs, and organizational priorities.

Preparing analytical reports, conducting briefings, representing the organization at meetings, and communicating effectively with internal and external stakeholders. Performing other duties as assigned. Work Schedule: Full time, Monday - Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Telework: This position may be authorized for Ad hoc telework, according to VA guidelines. Ad hoc is defined as occasional, non-recurring telework.