Medical Administration Officer

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/04/2026.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Preferred Experience: 2-3 year supervisory experience; COR I or COR 2; Business office experience including but not limited to scheduling, eligibility, and HOD schedules.

Education and Experience Requirements (GS-12/above) Graduate Education: Master's degree in economics, statistics, mathematics, applied sciences, law, or other fields related to the position is qualifying for GS-11 research positions. Total undergraduate and graduate study must have included at least 9 semester hours in mathematics and statistics and 9 semester hours in economics. Degree work must have included independent study or research in regulatory impact.

Theory courses, without independent study or research, are not sufficient to demonstrate ability to perform at the GS-11 level. OR Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Experience communicating using written, oral and presentation materials to a wide range of customers to include stakeholders, local and National government officials, and facility/VISN/National VA offices on a wide variety of topics and information.

You will be rated on the following Competencies for this position: Experience collecting service-level data and information, analyzing that data, creating reports, and presenting those reports to facility/VISN/National VA offices while making recommendations for improvement/change to create more efficient and effective processes. Experience soliciting survey and staff information on a service level and analyzing that information to determine areas of improvement and staff needs.

Experience participating in and in some cases leading service-level special projects dedicated to the improvement of service activities and products. Experience acting as a subject matter expert on all matters related to effective, efficient customer service, and developing tools to improve service-level customer service practices. Experience coordinating staffing and recruitment practices at the service-level with the Human Resources Management Service.

Experience investigating customer/staff complaints, and developing conclusions/recommendations for correction based on that investigation. Administration and Management Information Management Leadership Problem Solving For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The incumbent serves as the operational Assistant Chief of the Business Management Service. The duties may include but are not limited to: Directly manages the three sections of BMS with 168 FTE and 22.5 facility contract employees. Major duties for this position may include, but are not limited to: Provides expert advice and authoritative information to top management and program directors throughout the organization on a wide variety of highly complex, controversial, and sensitive HAS problems and issues.

Analyzes management techniques, styles, processes, and information and communication protocols for improving organizational effectiveness. Analyzes programs, functions, and processes to determine whether the current management systems efficiently accomplish organizational objectives, and whether they provide controls necessary for sound management.

Defines problems, identifies relationships, evaluates, and determines quality, assesses impacts, and arrives at conclusions when evaluating programs and/or influencing policy changes that typically involve long range, highly complex, and often sensitive topics. Delegated full technical authority for the work performed by subordinates. Skill in performing a qualitative and quantitative analysis of data to identify program deficiencies.

Ability to evaluate and make recommendations concerning overall plans and proposals for complex agency projects. Knowledge of a wide range of leadership concepts, principles, and practices and skill in applying this knowledge to difficult and complex situations. Prepares performance standards, evaluates performance, conducts progress and annual appraisals, and initiates performance counseling as needed.

Manages employee conduct and behavior and initiates disciplinary counseling or more serious corrective actions when appropriate. Resolves staff complaints concerning working conditions and related matters, and provides referral services, if necessary, to employee who develop personal problems that interfere with effective performance or undermine work group cohesiveness.

Investigate and develops, or supervises the investigation and development of facts, conclusions and recommendations in those matters requiring investigation. including those under Medical Center or Central Office Jurisdiction. Provides expert advice and authoritative information to top management and program directors throughout the organization on a wide variety of highly complex, controversial, and sensitive HAS problems and issues.

Responsible for coordinating the development and effective implementation of the service Strategic Plan that is aligned with enterprise goals and priorities. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Work schedule subject to change based on agency needs. Virtual: This is not a virtual position. Position Description/PD#: Medical Administration Officer/PD093780 Relocation/Recruitment Incentives: Not Authorized.