Customer Sales & Service Agent - Japan
Emirates has an opening for a Customer Sales & Service Agent - Japan in Osaka, Japan. The listing describes it as a full-time position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Emirates has an opening for a Customer Sales & Service Agent - Japan in Osaka, Japan. The listing describes it as a full-time position.
From the advert, the main requirements are English language skills.
The advert names Excel as a skill for this role.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Visa sponsorship is not mentioned. Applicants from outside Japan should check the official work permit route before applying.
Dev Global Jobs found this job on EmiratesGroupCareers on Oct 30, 2026; applications close on Nov 13, 2026; the apply link was last checked on Nov 2, 2026.
- Employer
- Emirates
- Location
- Osaka, Japan
- Job type
- Full-time
- Pay
- Not stated by the employer
- Languages asked
- English
- Found
- Oct 30, 2026 on EmiratesGroupCareers
- Closes
- Nov 13, 2026
- Employer text
- 390 words, about 2 min to read
- Apply only on the official page (external.emiratesgroupcareers.com). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (Excel) in your CV where you really have them; applicant tracking systems look for these words.
- Say your level in English plainly (for example B2 or C1).
- Plan to apply before Nov 13, 2026.
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
- Engineer / Specialist in Humanities / International Services: Employment in a professional field with a degree or experience
- Highly Skilled Professional: Points-based status
- Specified Skilled Worker: Skilled work in listed industry fields with tests
Official routes: Immigration Services Agency
Answered at our last check on Nov 2, 2026.
Closes on Nov 13, 2026.
About the role
Full text from the employer, as published on EmiratesGroupCareers, arranged into sections. Nothing added or removed.
01Job Purpose
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives.
.
02Job Outline
- Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions
- Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
- Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
- Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
- Retail Office only - Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. - Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. - Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.
- Educated to at least GCSE or O Level standard or equivalent.
- 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.
Knowledge/skills:
- PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
Other languages besides English:
- As some Contact Centres deal with multi - lingual calls, fluency in a required language will be advantageous.
You must have the right to live and work in Japan.
Salary & benefitsCompetitive Salary
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