Supervisory Medical Administration Officer (Assistant Chief)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one (1) year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Comprehensive knowledge of administrative laws, policies and regulations, execution of business functions, broad knowledge in the field of patient administration, operational decisions, and productivity of mission-oriented programs. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Evaluate, plans, and analyze processes, and responsible for producing executive reports and analyzing dashboards for effective service wide improvements. Coordinates the collection of data concerning patient care activities and determines the best method of presenting data to executive leadership. Oversight of effective program management in Health Benefits, Enrollment/Eligibility, Beneficiary Travel, Administrative Officers on Duty, Decedent Affairs, and clinic operations.

Performs managerial skills with a high degree of aptitude in oral presentation, written communications as well as a sound mathematical base to perform assignments Participates in investigating patient complaints on eligibility issues, transportation, and inpatient operations, clinic operations, and prepares written response. Develops various ways to adapt to changing methods of delivering executive reports.

Knowledge of the VHA Scheduling Directive and all processes within that directive such as the Recall System and New Enrollee Appointment Request (NEAR) list. Knowledge of enrollment and eligibility processes, and requirements related to benefits. Knowledge of Veterans Transportation, special mode, and community transportation rules and regulations Analyze, interpret and implement regulations accurately to reflect current operating procedures.

Identify and propose solutions to management problems which are characterized by their breadth, importance, and severity, and for which previous studies and established management techniques are frequently inadequate. Works on strategic planning and decision making on staffing support models to predict future staffing and resource needs. Analyzes and formulates special studies for identifying opportunities to improve customer service and process quality.

Collaborates with the leadership from other service sections to provide input, ideas or changes that would improve processes. Work Schedule: Monday through Friday, from 8:00am to 4:30pm. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Officer (Assistant Chief)/PD13021A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.