Program Support Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/09/2026. You may qualify based on your experience as described below: Specialized Experience - GS-06: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Thorough and comprehensive knowledge of pertinent laws, federal regulations, polices guidelines, VHA directive and procedures that require extensive training. An in-depth knowledge and experience in the field of patient administration (both inpatient and outpatient), including medical records and related fields of medical administration, especially related to any HAS Program.

Working knowledge of varied functions of computer spreadsheets, database computer applications, etc. to produce and maintain a wide variety of documents. Must maintain cooperative, effective relationships with a wide variety of individuals. Must have a thorough knowledge of VISTA with particular knowledge of the registration process, entering a means test and updating demographics.

Must have a thorough working knowledge of other computer systems necessary to manage, control, secure, coordinate and implement computer activities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties include but are not limited to: Program Support Assistant (PSA) will serve as expert benefit advisor to HAS Leadership and support the management information components of all health eligibility related programs. This includes not only entering data and information when necessary, but also reviewing reports, records and statistical computations for accuracy and propriety.

Review the Incomplete Encounter Management Module (IEMM) report in order to clean up any discrepancies in administrative data that would prevent the transmission of encounters. Responsible for applying an extensive body of rules and regulations relative to Veterans eligibility for VA healthcare benefits, including decedent affairs by assisting families with a Veteran's death, burial and explanation of death benefits. Responsible for entering demographic, insurance, and income information into the Vista system.

As an enrollment advisor, the PSA must be able to work under considerable pressure and plan workload without halting or interrupting the operation as a whole by showing initiative in completing priority tasks; also have the ability to work rapidly with a high degree of accuracy, be dependable and use good judgement, while effectively and properly analyzing and evaluating all situations to ensure that the veteran and family's welfare is always protected.

Provides administrative support and collaborates with inpatient staffing personnel such as Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative and professional staff throughout all MEDVA areas transitioning patients identified as ineligible for VA patient care. Must possess skill in establishing and maintaining effective working relationships with patients, relatives, and hospital staff.

Has knowledge of medical and administrative records systems (CPRS), Vista, Vista Imaging/Capture, HIPAA, and Privacy Act and Freedom of Information Act as they relate to release of information on patients. Other duties as assigned. Work Schedule: Monday - Friday, 7:30 - 4:00pm Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD13088A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized