Airway Transportation Systems Specialist (Service Delivery Specialist (SDS))

To qualify for this position, you must demonstrate in your application that you possess specialized experience at the next lower level pay band of FV-I/Level IV, or the equivalent of an FG/GS-13. Specialized Experience is: Experience in developing innovative concepts and approaches to resolve problems Experience in developing innovative solutions to resolve NAS operational problems, which can have national and international implications.

In addition to meeting the qualifications above, candidates MUST also address the "Demonstrated Abilities" listed in this announcement. Demonstrated Abilities: Narratives for demonstrated abilities are mandatory. The narratives should be clear and concise, providing a description of your education, training and experience that would describe the degree to which you possess each Demonstrated Ability.

For your assistance in responding to each of the demonstrated abilities "things to consider"/instructions have been provided for each demonstrated ability.

Failure to submit a narrative for each demonstrated ability will prevent you from receiving further consideration. https://employees.faa.gov/org/staffoffices/ahr/program_policies/policy_guidance/hr_policies/media/AppendixVPromotionCriteria.pdf Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Demonstrated Abilities listed in the announcement.

Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. Supervisor Endorsement: A supervisory statement endorsing the applicant for this announcement is required by the closing date of this announcement. The endorsement must include the announcement number.

You must upload and attach your document with your application or fax to (404) 305-5401 by the closing date of the announcement. A Supervisor's Endorsement is not required for ingrade/downgrade and/or reassignments. NOTE: Answer all questions to the best of your ability. You may be asked to provide evidence or documentation that you have this type of experience at a later stage in the selection process.

Your responses are subject to verification through job interviews, or any other information obtained during that application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Qualifications must be met by the closing date of this vacancy announcement.

Applies experience and expert technical knowledge of NAS modernization, NAS systems and services as well as an expert knowledge of Technical Operations Control Center (TOCC) operations. Applies expert technical knowledge to develop new concepts, systems, and innovative approaches, and to identify and resolve highly complex issues that often cross-organizational boundaries. The work directly supports the objectives of the agency and the safe and continual operation of the NAS.

The SDS monitors service delivery and systems operations by means of automated remote monitoring and visually reported observations, and identifies indications of faults, degradation of service, or other abnormalities. Integrates user services needs and prioritizes infrastructure operations and maintenance actions. Exercises control and direction of resources associated with delivery of NAS services.

Monitors and evaluates trend data on a service area and nationwide basis to develop workable solutions for sustaining the NAS. Performs work providing leadership for highly complex and challenging technical activities. Recognized as the principal expert for development of workable solutions for unanticipated situations adversely affecting operationally critical NAS systems/services. This may be accomplished using innovative concepts and approaches for problems that have resisted earlier efforts at resolution.

Establishes and manages program goals and objectives; formulates project plans and presents them to upper management. Serves as a senior project manager or team leader for large, challenging and complex work activities. Technical decisions are considered authoritative in his/her area of expertise. Develops, interprets, recommends changes, and has broad discretion to ensure compliance with organizational objectives and policies.

Identifies, procures, distributes and tracks resources needed to accomplish large work activities. Works with customers at high organization levels both inside and outside the FAA to resolve complex issues to ensure the integrity of NAS. Represents the FAA as a senior technical authority for major agency activities, emerging technologies and customer concerns.

Coordinates with multiple air traffic entitles to shut down and restore facilities, systems, and services to prevent activities from disrupting air traffic operations. Quickly resolves restoration problems with minimal impact to NAS. Broad policies and objectives provide general guidance for addressing issues but almost always require the development of new and innovative approaches. Often recommends new policies.

Maintains the highest degree of technical knowledge on integrated systems within a broad area of expertise. Keeps abreast of changes in technology and the new systems coming on-line. Provides recommendations to management for enhancement of systems and air traffic operations.