Medical Support Assistant

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

01MINIMUM QUALIFICATIONS

GS-04: Successfully complete 2 years above high school -or- Your resume must demonstrate at least one (1) year of general experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

GS-05: Successfully complete 4 years above high school leading to a Bachelor's Degree -or- Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Provide administrative support for patient referrals and consults by reviewing requests for administrative completeness, coordinating appointment scheduling, tracking referral status, and documenting follow-up actions.

Communicate with patients, referring providers, and receiving clinics to obtain missing information and resolve routine scheduling issues. Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below. GS-4 level positions, determine the applicant's total qualifying experience required for the grade level; then determine the applicant's education as a percentage.

The total percentage must equal at least 100 percent to qualify an applicant for that grade level. For GS-5 level positions only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Assists patients in completing new or updated forms for the Resource Patient Enters, updates, organizes, and files patient information and related documentation in electronic health records, tracking systems, and paper files.

Reviews records for completeness and accuracy, initiates corrections, and ensures proper routing and accessibility to support continuity of care, department operations, and compliance with HIPAA and confidentiality standards. Maintains logs, reports, and records to support workload tracking, clinic productivity, and administrative reporting requirements.

Coordinates and communicates patient appointments, follow-ups, referrals, and ancillary services across clinics, specialties, and providers to ensure timely access to care. Processes consults, orders, referrals, and authorizations in the electronic health record and associated systems to support clinical care and continuity of services. Serves as the first point of contact for patients, families, and visitors, providing courteous and professional assistance in person, by phone, and electronically.

Provides clerical support for meetings, correspondence, and data entry related to patient care activities and administrative operations.