Senior Customer Onboarding Specialist
Didomi has an opening for a Senior Customer Onboarding Specialist in Paris,France. It is listed as a full-time, senior position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Didomi has an opening for a Senior Customer Onboarding Specialist in Paris,France. It is listed as a full-time, senior position.
Reading the advert, the employer asks for English language skills.
Skills and tools named in the text include customer service, SaaS, CRM, teaching and QA.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
The advert does not mention visa sponsorship. If you would move to France for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on Arbeitnow on Nov 1, 2026.
- Employer
- Didomi
- Location
- Paris,France
- Job type
- Full-time
- Level (from the title)
- senior
- Pay
- Not stated by the employer
- Languages asked
- English
- Found
- Nov 1, 2026 on Arbeitnow
- Employer text
- 399 words, about 2 min to read
- Apply only on the official page (arbeitnow.fr). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (customer service, SaaS, CRM and teaching) in your CV where you really have them; applicant tracking systems look for these words.
- Say your level in English plainly (for example B2 or C1).
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for Paris (ICSC post adjustment 50.5), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Talent Passport: Qualified employees, researchers, artists, investors; multi-year permit
- Employee (salarié) visa: Employer work authorisation from the labour office
- Temporary worker visa: Contracts under 12 months
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
The Senior Customer Onboarding Specialist supports new customers through the Didomi onboarding cycle, from Kick-Off to deployment and handover to the Customer Success team. The role is the entry point into the Customer Onboarding career path and is performed under the guidance of the Onboarding unit manager.
The Senior Customer Onboarding Specialist builds knowledge of the Didomi product suite and of customer privacy needs, keeps customer data up to date in Planhat, and relays customer feedback to the relevant internal teams.
01Key Activities
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Manage a defined portfolio of new customers of lower complexity (Growth Business), with a volume adapted to the learning curve.
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Run the onboarding steps with support: Pre-Kick-Off, Kick-Off, setup and follow-up calls, Go-live monitoring, Platform Demo / QA, and closure
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Deliver standard product training sessions and share FAQs and Help Center content so that customers become autonomous
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Handle first-level implementation issues during the Onboarding phase and is an intermediate to the Support team.
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Flag onboarding risks (ghost customers, blocked projects) and apply the standard reminder and escalation rules
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Keep Planhat up to date in real time (owner, onboarding stage, date, tier, health, ghosting flag)
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Gather customer context from the Account Executive before Kick-Off and prepare the handover documentation for the CSM or KAM
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Collect customer feedback and log it for the Onboarding unit
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Contribute, with support, to a transverse initiative (documentation, training content, FAQs)
02Autonomy and Decision-making
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Works under supervision and within defined onboarding playbooks and internal rules
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Follows the standard onboarding process and prioritizes daily actions with guidance
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Escalates technical complexity, blocked projects, and ghost-customer risks to the Onboarding unit manager,Product team or the Support team.
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Validates any workaround, exception, or on-hold decision with the Onboarding unit manager.
03Working Relationships
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Internal: Onboarding unit, Sales, Pre-Sales, CSM, Support, Product, Finance.
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External: Customers (platform users and operational contacts), agencies, partners.
04Required Skills and Competencies
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Customer service mindset: empathy, teaching ability, and capacity to simplify
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Basic understanding of SaaS products and web technologies
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Ability to organize and prioritize several customer projects in parallel, with guidance
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Rigor in updating CRM tools such as Planhat
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Curiosity for product and privacy topics
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Good verbal and written communication skills, and comfort with presenting in kick-off calls and training sessions
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Full professional proficiency in English
05Recruitment Process
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HR Screen (15 minutes)
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Hiring Manager Interview (30 minutes)
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Case Study Presentation (1h)
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Founder Interview
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