Customer Service Representative (Spanish Bilingual)
Snapscale is hiring for the position of Customer Service Representative (Spanish Bilingual) as a remote role open to applicants in Philippines. The listing describes it as a full-time position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Snapscale is hiring for the position of Customer Service Representative (Spanish Bilingual) as a remote role open to applicants in Philippines. The listing describes it as a full-time position.
From the advert, the main requirements are Spanish and English language skills.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Dev Global Jobs found this job on Jobicy on Nov 2, 2026.
- Employer
- Snapscale
- Location
- Remote (Philippines)
- Job type
- Full-time
- Pay
- Not stated by the employer
- Languages asked
- Spanish and English
- Found
- Nov 2, 2026 on Jobicy
- Employer text
- 230 words, about 1 min to read
- Apply only on the official page (jobicy.com). Dev Global Jobs is not the employer and never asks for a fee.
- Say your level in Spanish and English plainly (for example B2 or C1).
- Read the employer’s full text below (about 1 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: ILOSTAT mean nominal monthly earnings, 2024
About the role
Full text from the employer, as published on Jobicy, arranged into sections. Nothing added or removed.
01Overview
Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.
The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.
02Responsibilities
- Perform insurance verification (preferred but not required)
- Handle new patient enrollment and intake processes
- Answer incoming calls and assist patients with inquiries
- Schedule and reschedule patient appointments efficiently
- Respond to patient emails and text messages in a timely manner
- Manage and update patient records using EMR systems
- Ensure accurate documentation and maintain patient confidentiality
03Perks
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Opportunities for career growth and development
04Requirements
- Proficient in both written and spoken Spanish and English
- Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
- Comfortable supporting US based clinics and physicians
- Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
- Demonstrates strong empathy and interpersonal skills when handling patient interactions
- Highly organized, detail-oriented, and reliable.
- Must have a stable internet connection and a quiet remote work environment
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