Senior Customer Success Manager (m/f/d)
This listing is for a Senior Customer Success Manager (m/f/d) role at Boardwise GmbH, as a remote role open to applicants in Germany. It is listed as a full-time, senior position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for a Senior Customer Success Manager (m/f/d) role at Boardwise GmbH, as a remote role open to applicants in Germany. It is listed as a full-time, senior position.
Reading the advert, the employer asks for German and English language skills.
Skills and tools named in the text include Salesforce, HubSpot, stakeholder management and SaaS.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
Benefits mentioned in the advert: flexible hours.
Dev Global Jobs found this job on Arbeitnow on Nov 2, 2026.
- Employer
- Boardwise GmbH
- Location
- Remote (Germany)
- Job type
- Full-time
- Level (from the title)
- senior
- Pay
- Not stated by the employer
- Languages asked
- German and English
- Found
- Nov 2, 2026 on Arbeitnow
- Employer text
- 321 words, about 1 min to read
- Apply only on the official page (arbeitnow.com). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (Salesforce, HubSpot, stakeholder management and SaaS) in your CV where you really have them; applicant tracking systems look for these words.
- Say your level in German and English plainly (for example B2 or C1).
- Read the employer’s full text below (about 1 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
01Your mission
As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management. Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.
Your responsibilities:
- Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
- Lead implementation and change projects with multiple stakeholders
- Consult customers on governance, meeting preparation, collaboration, and decision-making processes
- Facilitate onboarding sessions, workshops, trainings, and enablement formats
- Identifyadoption risks and develop clear actions to increase usage and customer value
- Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
- Share customer feedback and insights with Product, Tech, Sales, and Leadership
- Improve CS processes, playbooks, and scalable enablement materials
02Your profile
- Based in Germany
- Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
- Experience working with enterprise customers and complex stakeholder structures
- Strong communicationand stakeholder management skills in German and English
- Ability to consult customers, lead workshops, and translate complexity into clear next steps
- Structured, proactive, hands-on, and customer-first mindset
- Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus
- Strong understanding of corporate decision-making processes and organizational hierarchies.
- Experience working with Executive Offices, Board Offices, or Corporate Secretariats.
- Proven experience engaging with C-level executives and senior management
03Why us?
- 100% remote work and flexible working hours
- High ownership in a fast-growing SaaS company
- Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
- Close collaboration with enterprise customers and senior stakeholders
- Transparent, trust-based culture with fast decision-making
- 2-3 offsites and workshops per year
- Clear development paths and a steep learning curve
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