IT SPECIALIST (SYSTEMS ADMINISTRATION/CUSTOMER SUPPORT)

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for IT Specialist (Systems Administration/Customer Support) GS-11: Specialized and Other Experience: One year of specialized experience which includes managing PACS systems administration, configuring and testing computer software, and troubleshooting hardware and network connectivity issues. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.

OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

Serve as a Picture Archiving and Communication System (PACS) Administrator across the DHN Europe radiology footprint.,Manage regional diagnostic imaging systems and IT architecture, ensuring reliable, high-speed access to medical imaging across the European theater.,Administer the PACS infrastructure, ensuring connectivity with authorized LRMC in-house, 23 tri-service medical treatment facilities across the European Command.,Support medical imaging capabilities for all U.S. Embassies across Europe and Africa, and assist as needed with 9 FOBs in CENTCOM.,Oversee the integration, implementation, and installation of all platforms, systems, and networks within the LRMC footprint, Bavaria MEDAC, United States Air Force in Europe (USAFE), and Naval Medical Forces Atlantic in Europe.,Consult with clinical and tri-service leads to define user needs that guide application development, database queries, and software updates to improve system performance and meet end-user requirements.,Initiate, develop and oversee initial and refresher training for PACS and Radiology specific computer programs.,Assist with the installation of new software, versions and updates; adapt, configure and test computer software, hardware, and/or user systems for effective integration of software systems assigned to LRMC hub-and-spoke model.,Establish system requirements and specifications for new acquisitions or systems integration.