Service Center Director

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages.

To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience-should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.

Education, certifications or licensures-If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-15 salary range starts at $150,359 per year. To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service.

Specialized experience is planning, managing and directing an information technology contract compliance program responsible for ensuring that suppliers are securely providing products and services in accordance with contractual requirements.

This experience must include: ● Assessing and monitoring complex contractor processes and systems using qualitative and quantitative techniques ● Ensuring compliance with applicable laws, regulations, policies, and procedures ● Applying knowledge of both government and commercial business practices and quality assurance operations ● Collaborating with internal and external stakeholders, leadership and regulatory officials, and meeting with industry partners, and Federal, and State and local agencies.

Plans, develops, manages, directs, and coordinates contract compliance activities for GSA MAS and non-MAS contracts which are long-term government-wide contractual vehicles with commercial firms providing government customers with direct delivery of state-of-the-art, high quality commercial products and services.

Performs the full range of supervisory and managerial duties for assigned staff, which includes but is not limited to the following: Establishes organizational structure, allocates work force and financial allocations, and delegates authority and responsibility as needed. Participates with higher level management in formulating long-range plans for the organization. Sets objectives, priorities, and goals for the Service Center.

Provides valuable input and recommendations concerning ongoing projects, significant trends, recurring problems and recommends or applies proven solutions for significant Service Center projects. Undertakes and directs special studies as needed and prepares special reports or position papers involving a plethora of highly complex and intricate contract compliance issues.

Maintains compliance data and history, along with other indicators of Center execution and effectiveness, and compiles data for statistical management reports. Prepares and gives briefings on contract compliance matters.

Reviews and resolves the most complex, sensitive, and controversial quality and supplier operational issues facing the Center, such as those involving highly specialized or unique commodities, critical contractors, or other service providers, high profile and/or extremely hostile quality conflict and recommends policy adjustments for persistent or critical quality programs.

Evaluates the effectiveness of existing contract compliance strategies and implements policies and procedures leading Supplier Compliance Service Center business initiatives.