Program Specialist - Primary Care Clinic

SPECIALIZED EXPERIENCE: One (1) year of specialized experience equivalent to the next lower grade level (GS-7) in the Federal service. Specialized experience is experience providing administrative and operational support for a clinical program or health care delivery system. Examples of qualifying experience include but are not limited to scheduling and workflow coordination, quality control (e.g., patient complaints, clinic waiting times, and access issues), and data management.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Successful completion of a master's degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree. OR COMBINING EDUCATION AND EXPERIENCE (Transcript Required): A combination of specialized experience and graduate education as described above may be used to meet the total qualification requirements.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION MAJOR DUTIES: Provides comprehensive program coordination, data management, workflow support, project oversight, and analytical assistance to ensure efficient clinic operations and compliance with VA policies, standards, and regulatory requirements.

Supports leadership by performing research, tracking performance indicators, ensuring program integrity, overseeing outpatient clinic services, and assisting with continuous improvement activities. Supports administrative operations, coordination, and workflow oversight across a multisite clinic structure.

Ensures continuity of service delivery, facilitates communication between clinic teams and leadership, and supports the effective functioning of clinical and administrative programs within multiple geographically distributed locations. Provides administrative and operational support for clinical programs. Coordinates activities across multiple functional areas. Assists in the planning, organization, development, direction, and assessment of clinic operations.

• Assists in planning, implementing, and evaluating program processes ensuring alignment with service objectives and regulatory requirements.
• Manages day-to-day administrative tasks including documentation, reporting, scheduling, communication tracking, and workflow optimization.
• Supports the acquisition of supplies, equipment, and services for the medical center and assists in developing plans for the effective utilization of clinic space.

Reviews all requests for medical supplies, office supplies, expendable equipment, non-expendable equipment, building issues or request, security concerns, and notifies the appropriate leadership channels. Acts as an extension of leadership and collaborates with colleagues within the facility to resolve patient care issues, including those that cross over service lines. This includes issues within patient complaints, clinic waiting times, missed opportunities, clinic access, etc.

Coordinates all data validation programs. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00 a.m. to 4:30 p.m. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.