Inbound Support Coordinator
HomeLight is hiring for the position of Inbound Support Coordinator as a remote role open to applicants in Philippines. The listing describes it as a full-time position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
HomeLight is hiring for the position of Inbound Support Coordinator as a remote role open to applicants in Philippines. The listing describes it as a full-time position.
The advert mentions HubSpot, customer service and CRM among the skills and tools for this role.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Dev Global Jobs found this job on Jobicy on Nov 4, 2026.
- Employer
- HomeLight
- Location
- Remote (Philippines)
- Job type
- Full-time
- Pay
- Not stated by the employer
- Found
- Nov 4, 2026 on Jobicy
- Employer text
- 379 words, about 2 min to read
- Apply only on the official page (jobicy.com). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (HubSpot, customer service and CRM) in your CV where you really have them; applicant tracking systems look for these words.
- Read the employer’s full text below (about 2 min) before you apply.
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DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: ILOSTAT mean nominal monthly earnings, 2024
About the role
Full text from the employer, as published on Jobicy, arranged into sections. Nothing added or removed.
*** This is a permanent work from home position from the Philippines, 9am to 5pm US Pacific time ***
01Who We Are
We’re building the future of real estate, today.
HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.
Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.
02Who You Are
You are a highly organized and efficient individual that can multitask and accomplish goals in a timely manner. Your duties and responsibilities include researching client/agent concerns using HomeLights HubSpot ticketing system and communicating solutions accordingly. You will be trained on how to use HomeLight sales applications as well as use the Internet to research appropriate solutions. A strong, reliable Internet is required.
03What You’ll Do Here
- Handle inbound calls from HomeLight customers, real estate agents, and people interested in selling their homes.
- Answer questions related to home selling, HomeLight services, Buy Before You Sell, offers, and other customer inquiries.
- Provide timely and thoughtful support through email and CRM-based support tickets.
- Troubleshoot basic account and software-related issues, including password resets and agent account support.
- Complete other customer and agent support tasks as needed.
- Document interactions and maintain accurate information in our CRM and support systems.
- Deliver a consistently professional, empathetic, and "white glove" customer experience.
04What you Bring
- Excellent phone communication skills, you are comfortable spending several hours a day on the phone and communicating with a wide variety of people.
- Strong customer service and written communication skills.
- A genuine customer-first mindset and the ability to provide a high-touch, "white glove" experience.
- Experience working with HubSpot, CRM, customer support, or ticketing software.
- Ability to stay calm, professional, and helpful when handling difficult, unexpected, or high-volume inquiries.
- Strong organization and attention to detail.
05Let’s chat!
#remote
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