Senior Customer Success Manager (f/m/d)
remberg is hiring for the position of Senior Customer Success Manager (f/m/d) in Munich Office, Germany. The listing describes it as a full-time, senior position with hybrid working.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
remberg is hiring for the position of Senior Customer Success Manager (f/m/d) in Munich Office, Germany. The listing describes it as a full-time, senior position with hybrid working.
From the advert, the main requirements are German and English language skills.
The advert names B2B as a skill for this role.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Benefits mentioned in the advert: paid time off.
Visa sponsorship is not mentioned. Applicants from outside Germany should check the official work permit route before applying.
Dev Global Jobs found this job on Arbeitnow on Nov 4, 2026.
- Employer
- remberg
- Location
- Munich Office, Germany
- Work mode
- hybrid
- Job type
- Full-time
- Level (from the title)
- senior
- Pay
- Not stated by the employer
- Languages asked
- German and English
- Found
- Nov 4, 2026 on Arbeitnow
- Employer text
- 653 words, about 3 min to read
- Apply only on the official page (arbeitnow.com). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (B2B) in your CV where you really have them; applicant tracking systems look for these words.
- Say your level in German and English plainly (for example B2 or C1).
- Read the employer’s full text below (about 3 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
- EU Blue Card: Recognised degree and a job offer above the salary threshold
- Skilled worker visa (Fachkräfte): Recognised qualification and a job offer
- Opportunity Card (Chancenkarte): Points-based job search for up to one year
Official routes: Make it in Germany (Federal Government portal)
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
01At remberg, you’ll help to keep the world running
Everything that gets produced relies on a maintenance team behind the scenes that keeps the machines, equipment and infrastructure running. We are helping these teams by simplifying their work with modern, agentic maintenance software. At remberg, we are serving clients like Remondis, Würth, Edeka, Rotkäppchen and 300+ more.
Supported by the visionary founders of category-defining businesses such as Celonis, Dash0, UiPath, Personio and Forto, as well as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be the European category leader for modern, agentic maintenance software.
02WHAT THIS ROLE OFFERS
As a Senior Customer Success Manager, you will help our customers make the most of remberg’s modern, agentic maintenance software. You will be responsible for the holistic enablement and consulting of our customers, delivering a great customer experience that lead to success stories ultimately fueling our growth flywheel.
This position is office-based (hybrid) in Munich.
03THE IMPACT YOU'LL HAVE
Customer lifecycle management: Manage customers throughout the entire lifecycle and build long-term relationships based on trust and value.
Onboarding & enablement: Help new customers get started quickly and support them in fully leveraging the platform’s potential in the long term.
Growth & upselling: Identify growth opportunities and realize upselling opportunities with our Sales teams.
Customer advocacy: Act as the voice of your customers by bringing their needs into the product development process and collaborating closely with internal teams.
Process improvement: Challenge the status quo and continually seek opportunities to enhance Customer Success processes and beyond.
04HOW YOU'LL GROW WITH US
Proven experience: 3+ years in (strategy/process) consulting, Customer Success, Account Management, or similar roles, ideally in a B2B software or manufacturing environment.
Business acumen & customer focus: Strong understanding of customer motivations and business drivers to promote product adoption, identify upselling opportunities, and prevent churn.
Customer engagement & communication: Passion for customer interaction, a goal-oriented mindset, and excellent communication and assertiveness skills.
Workshops & facilitation: Experience in designing and delivering impactful workshops and training sessions.
Analytical & problem-solving skills: Technical affinity, structured thinking, and the ability to stay calm under pressure while solving problems creatively.
Language skills: Fluency in German (C2) and English (C1), both written and spoken.
05EVERYTHING YOU NEED TO THRIVE
💰 Competitive compensation package: Enjoy a salary, benefits, and equity*, with annual reviews.
💻 State-of-the-art tools and equipment for a modern and efficient setup.
🍏 Health and wellness benefits: Access to Nilo Health, JobRad*, and your choice between a GUUD card or Wellpass / Urban Sports Club for sports and fitness.
🥨 Prime office location & culture: Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers. Our office is always lively, with 3 days/week in the office.
🌞 Work-from-anywhere flexibility: You can work remotely for up to 3 months per year.
🌴 Attractive Compensation & Benefits: In addition to a competitive salary, you'll enjoy different company benefits and 30 vacation days*.
📚 Continuous learning: Get a €1,500 development budget plus 1 day of educational leave per year.*
🤝 Volunteering day: 1 paid day per year to give back to a cause you care about.
*Some perks apply to permanent full-time employees only.
06ABOUT US
remberg is a fast-growing start-up based in Munich. Founded in 2018 as a spin-off from TU Munich & CDTM. We help industrial companies to keep the physical world running by simplifying maintenance with modern, agentic software. Today, we are serving clients like Remondis, Würth, Edeka, Rotkäppchen and 300+ more. With ~28 M € capital raised by the visionary founders of category-defining businesses such as Celonis, Dash0, UiPath, Personio and Forto, as well as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be the European category leader for modern, agentic maintenance software (CMMS/EAM).
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