Membership Administrative Clerk

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11/18/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Experience in administrative, customer-service, membership, event-support, hospitality, recreation, retail, or similar work that demonstrates the ability to maintain records, process transactions, coordinate recurring activities, prepare correspondence and reports, and communicate effectively with customers and staff. Experience handling cash, preparing cashier reports, maintaining accountability for funds or property, and applying established cash-control procedures is desirable.

Knowledge of office procedures, membership or customer database systems, event coordination, cash accountability, customer-service practices, and NAF operations is desirable. Ability to organize multiple assignments, meet suspense requirements, apply established administrative procedures, maintain accurate records, and exercise sound judgment in routine administrative and customer-service matters.

Must be physically able to frequently lift, handle, and carry objects weighing up to 40 pounds, and with assistance, objects up to and over 50 pounds. Must satisfactorily complete a pre-employment physical. Must be able to complete and maintain a satisfactory Tier 1 Investigation. Must have a valid driver's license and provide a current driving record. Must satisfactorily complete a pre-employment drug test. Must be willing to work evenings, weekends, and holidays.

Maintains JBER Life membership records, accounts, applications, listings, and other membership-related personal data. Ensures records are accurate, current, complete, and maintained in accordance with applicable privacy, records-management, and internal-control requirements. Pulls membership listings for drawings, leadership requests, promotions, and other authorized purposes. Processes membership applications, renewals, signups, and related customer transactions.

• Provides information to customers concerning membership benefits, events, programs, fees, and eligibility requirements.
• Provides courteous and timely customer service and resolves routine membership concerns or refers matters outside assigned authority to the supervisor.
• Supports membership drives, signups, promotions, and other membership-related initiatives.
• Assists with after-action reports, critiques, and evaluations of membership events and activities.

Identifies potential areas for improvement and provides recommendations to the supervisor. Prepares, updates, and types a variety of correspondence, reports, spreadsheets, membership materials, suspense items, and other administrative documents from verbal or written instructions. Tracks suspense requirements and ensures assignments are completed within established deadlines. Performs cashier and cash-control duties, as assigned.

Prepares and consolidates cashier reports, maintains required supporting documentation, and promptly notifies the supervisor of suspected irregularities, discrepancies, or internal-control concerns. Plans and coordinates administrative and logistical support for membership events, social activities, official and nonofficial functions, and other JBER Life Membership Program activities.

Coordinates marketing requests, catering requirements, self-service stations, room setup, event timelines, membership drawings, and mementos or gift selections, as assigned. Assists with food and beverage support for membership events by coordinating menu requirements, inventory needs, catering requests, and event support requirements with authorized activity, purchasing, and food-and-beverage personnel.

Prepares purchase requests and supporting documentation in accordance with established NAF purchasing and cash-control procedures. Does not exercise purchasing authority beyond delegated responsibilities. Opens and closes assigned facilities, as required. Ensures customer-service areas are prepared for daily operations; reports necessary facility maintenance, cleaning, safety, and security concerns to the appropriate authority; and follows established building-security and resource-protection procedures.

Performs courier duties to the NAF Resource Management Section and other Force Support offices. Operates a motor vehicle to transport documents, reports, materials, and other authorized items, as assigned. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13109145