Customer Service Assistant
zChocolat has an opening for a Customer Service Assistant in Forcalquier. The listing describes it as a full-time position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
zChocolat has an opening for a Customer Service Assistant in Forcalquier. The listing describes it as a full-time position.
The advert mentions customer service and logistics among the skills and tools for this role.
The employer does not state a salary in this listing; the DGJ Country Salary Calculator gives official average pay figures by country.
Dev Global Jobs found this job on Arbeitnow on Nov 4, 2026.
- Employer
- zChocolat
- Location
- Forcalquier
- Job type
- Full-time
- Pay
- Not stated by the employer
- Found
- Nov 4, 2026 on Arbeitnow
- Employer text
- 183 words, about 1 min to read
- Apply only on the official page (arbeitnow.fr). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (customer service and logistics) in your CV where you really have them; applicant tracking systems look for these words.
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About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
We are an online business in the luxury gift market. 80% of our revenue comes from export.
01The job will consist of
- Corresponding with zChocolat clients via email and phone
- Taking orders over the phone
- Dealing with complaints, DHL online delivery tracking, customs problems etc
- Responding to comments left by clients online (Facebook, Trustpilot…)
- Update client information on the site where necessary
- Assisting other departments (Customer Service and Logistics) during peak seasons
02Vos compétences
Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.
An appreciation of group work, knowing how to manage stress and urgency during peak season.
03Understanding of online tools and the internet
Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking.
90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service.
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