MAIN STORE MANAGER, NF3/RFT

Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training and career development program. Participates in all corporate-led training programs and works with District Leader to set training goals and manage training compliance and learning transfer. Promotes employee training and skills development learning plans. Plays an integral role in store leadership development initiatives. Connects required training to performance and skills gaps.

Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking, and small group leadership.

Has key holder responsibility: opening and closing stores and receiving products. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. Performs other related duties as assigned.

The incumbent must be able to lift and carry objects up to 20lbs. independently and objects over 20lbs. with assistance. THREE YEARS of experience in the occupation, or a related field or work area. Relevant education may be used as a substitute for experience. At least two years of supervisory experience in the retail field is required. Must have a strong operational background and possess a demonstrated ability to lead and direct a large, diverse workforce.

Ability to partner and coach store teams in multiple stores independently and skill to supervise employees in the completion of work. Knowledge of big-box store retail operations within hardlines or softlines environments. Knowledge of organization and planning skills, change leadership skills, customer-centric operational skills, supervisory and team-building skills. Experience analyzing and connecting financial reports to operational performance.

Ability to communicate clearly and concisely, both orally and in writing. Knowledge of business process controls and system development.

Serves as the Store Manager in a store with an annual sales volume of less than $10M and drives the implementation of corporate programs by motivating and supporting the store leadership teams to develop and implement action plans that meet key operational objectives. Reports to the Director of Retail or Director of Business Operations.

Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees. Develops store teams in delivering a Dress Blue Experience.

Plans, identifies, communicates and delegates key responsibilities and practices to the store leadership team to ensure smooth flow of operations within the store. Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement in order to direct and coach the store leadership team to take action and achieve operational goals; manages using integrity, honesty and knowledge which promote the culture, values and mission of the Marine Corps Exchange.

Manages through critical organizational change to keep store location operating to standard while inspiring a change ready environment and building change agility. Drives weekly and monthly sales goals; drives corporate sales programs and promotions; communicates sales and in-stock opportunities to MCX headquarters.

Supports the execution of scheduled merchandise resets and planograms by walking the floor with store management teams and prepared to provide direction regarding visual merchandising decisions and brand presentation standards. Creates implementation plans and plans of action & milestones to support execution of district and corporate initiatives to achieve both operational excellence and business results. Follows up consistently with store leadership to ensure accountability to execution of plans.

• Monitors and manages management staffing levels.
• Ensures management-level staff development and talent acquisition to achieve and maintain store operational requirements.
• Utilizes business-based tools to identify and prioritize communications and filters communications to the store leadership teams.
• Communicates clearly, concisely and accurately in order to ensure effective operations at the store level.
• Collaborates with other Store Managers to build best practices and alignment to standard retail operations.

Utilizes management information tools, business analytics, metrics and corporate business information systems to analyze financial reports to identify and address trends and issues in performance; develops action plans with store leadership to correct deficiencies. Ensures total store compliance with all corporate policies, and communicates these policies to all employees in a developmental, associate-oriented manner.

Monitors MCX logistics and backroom processes ensuring effective operations while developing store-level accountability and process management. Builds internal decision-making capability and confidence among store leadership teams using information-based statistics, rationale, ownership and accountability. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly.

Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse, and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel.

Manages annual or periodic physical inventory and ensures that the approved retail inventory method is consistent with HQ regulations.