Support engineer (UK)
This listing is for a Support engineer (UK) role at Writer, in London, UK, United Kingdom. The listing describes it as a full-time position with hybrid working.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for a Support engineer (UK) role at Writer, in London, UK, United Kingdom. The listing describes it as a full-time position with hybrid working.
From the advert, the main requirements are 5+ years of experience.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Benefits mentioned in the advert: pension or retirement plan, paid time off, parental leave, equity or stock options and bonus.
Visa sponsorship is not mentioned. Applicants from outside United Kingdom should check the official work permit route before applying.
Dev Global Jobs found this job on Arbeitnow on Nov 4, 2026.
- Employer
- Writer
- Location
- London, UK, United Kingdom
- Work mode
- hybrid
- Job type
- Full-time
- Pay
- Not stated by the employer
- Experience asked
- 5+ years
- Found
- Nov 4, 2026 on Arbeitnow
- Employer text
- 742 words, about 3 min to read
- Apply only on the official page (arbeitnow.co.uk). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 5+ years the advert asks for, and show it clearly near the top of your CV.
- Read the employer’s full text below (about 3 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for United Kingdom (ICSC post adjustment 76.4), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Skilled Worker visa: Job offer from a licensed sponsor at the required skill and salary level; English requirement
- Health and Care Worker visa: Eligible health and social care roles with a licensed sponsor
- Global Talent visa: Endorsement as a leader or potential leader in a listed field
Official routes: UK Visas and Immigration (GOV.UK)
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
01🚀 About WRITER
WRITER is the AI platform built for the world’s most ambitious marketing and revenue teams, bringing the frontier of AI to the people who drive enterprise growth. With WRITER, autonomous agents work across the buyer journey, continuously executing on market signals and enterprise intelligence to grow revenue faster. Every agent action and asset is grounded in trust, built on an Enterprise Brain that unites brand, product, and company knowledge with fiduciary-grade governance and compliance.
Fortune 500 companies are transforming how they go to market with WRITER, including 3 of the top 5 US banks, 2 of the 5 largest global CPG conglomerates, and 4 of the top 5 US healthcare insurers. Founded in 2020, WRITER is backed by investors including Insight Partners, ICONIQ, Radical Ventures, Premji Invest, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Accenture, Citi Ventures, IBM Ventures, WndrCo, and others. Learn more at WRITER.com.
02📐 About the role
At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses.
You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently.
This role is available for hybrid work in our New York City and London hubs. and you will report directly to the manager of support engineering.
03🦸🏻♀️ What you'll do
Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom
Guide technical end users directly by debugging and refining custom-built Python and no-code agents
Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts
Drive technical investigations across our stack and escalate deeper technical issues to product and engineering teams
Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams
Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times
04⭐️ What you need
Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization
Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
Possess strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments
Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically
Communicate complex technical concepts clearly through excellent writing and communication skills
Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish
05🍩 Benefits & perks (UK full-time employees)
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
06🍩 Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
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