SUPERVISORY MSA

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Education.

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable.

For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:(1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.(2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of entry to the occupation.Grade Determinations: GS-08Experience.

One year of creditable experience equivalent to the next lower grade.Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Assignment.

For all supervisory assignments the Supervisory MSA must spend 25% or more of their time providing administrative and technical supervision and perform major duties above those at the FPL that consist of significant scope, complexity, difficulty, and variety. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics.

They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting.

Assignments at this level include but are not limited to evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary.

The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.Reference: FORMER VA HANDBOOK REFERENCE: PART II APPENDIX G45.

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-08.Physical Requirements: The work of the positions is primarily sedentary; however, some walking, standing, bending stooping and carrying of small items such as files may be required.

Total Rewards of a Allied Health Professional The Supervisory Medical Support Assistant for the Patient Scheduling Section, Radiology Service. He/ She supervises GS-7 Lead Medical Support Assistants and GS-6 Medical Support Assistants (Advanced). Clinic employees support all clinical services in various locations throughout the hospital; some off-campus and on irregular tours. The incumbent provides technical advice to the employees inside and outside the service, including clinical staff and management.

Develop detailed procedures and guidelines to supplement established administrative regulations and/or program guidelines. Typical duties include, but are not limited to: Assumes the role of Advanced Medical Support Assistant (AMSA) during special projects or heavy workload, for leave, vacancies, or other areas when needed Perform scheduling, canceling, re-scheduling of patient appointments and/or consults.

Develop/maintain effective and efficient communication with the patient, interdisciplinary team, providers (providing coordination and timeliness of imaging orders in addition to providing education of policy and procedure). Responsible for reporting backlogs, and difficulties in meeting deadlines. In addition, individual patient care will be planned and managed by the Radiology Team with interdisciplinary members to coordinate patient care and effectively and efficiently communicating this care with the patient.

Daily review of active/pending orders, and Audio-care communications for accuracy and disposition. Manages their clinical area of expertise and assignment by utilizing and/or preparing the "Pending/Hold Order Request Log" to verify and validate accuracy of imaging orders, resolve issues and ensure all orders have been scheduled or reconciled.

Record data into the electronic medical record involving all aspects of Imaging Service sections (past, present and future orders), tech note directions, provider's orders and reconciliation of view alerts. Monitor pre-appointment requirements and relay information to physicians, nurses and/or technologists to assure readiness for patient procedure (e.g., lab work, pt. education for procedures, pre-appointment instructions, screening processes for MRI Safety and CT scan).

Work Schedule: Monday - Friday, 7:30am - 4:00pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance):Not Authorized Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad Hoc only as determined by the agency policy. Virtual: This is not a virtual position. Functional Statement #: FS 10520 Permanent Change of Station (PCS): Not Authorized