Director, Account Management
CentralReach has an opening for a Director, Account Management as a remote role open to applicants in United States. The listing describes it as a full-time, leadership position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
CentralReach has an opening for a Director, Account Management as a remote role open to applicants in United States. The listing describes it as a full-time, leadership position.
From the advert, the main requirements are 7 to 10 years of experience.
The advert mentions Salesforce and SaaS among the skills and tools for this role.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Benefits mentioned in the advert: health insurance, pension or retirement plan, paid time off and parental leave.
Dev Global Jobs found this job on Jobicy on Nov 5, 2026.
- Employer
- CentralReach
- Location
- Remote (United States)
- Job type
- Full-time
- Level (from the title)
- leadership
- Pay
- Not stated by the employer
- Experience asked
- 7 to 10 years
- Found
- Nov 5, 2026 on Jobicy
- Employer text
- 534 words, about 2 min to read
- Apply only on the official page (jobicy.com). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 7 to 10 years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (Salesforce and SaaS) in your CV where you really have them; applicant tracking systems look for these words.
- Read the employer’s full text below (about 2 min) before you apply.
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DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
About the role
Full text from the employer, as published on Jobicy, arranged into sections. Nothing added or removed.
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
The Director, Account Management leads a team of Account Managers responsible for renewal and expansion revenue across an assigned portfolio of ABA provider customers. This role owns portfolio-level NRR, expansion execution, forecast discipline, and risk mitigation across their portofolio of customers
The Director translates company strategy into disciplined execution through coaching, deal inspection, renewal governance, and strategic account oversight.
01Revenue Ownership
- Own renewal and expansion performance across assigned portfolio.
- Drive achievement of Net Revenue Retention targets.
- Ensure early identification and mitigation of churn risk.
- Inspect and support expansion deal strategy and pricing.
- Oversee renewal pipeline hygiene and 120+ day visibility.
02Team Leadership & Coaching
- Lead and develop 8-10 Account Managers.
- Conduct structured weekly 1:1s focused on:
- Renewal risk
- Cross-Sell pipeline
- Account planning
- Elevate consultative selling capabilities.
- Drive accountability for quota attainment and forecasting standards.
03Forecast & Operational Governance
- Maintain accurate renewal and cross-sell forecasting.
- Ensure CRM discipline and opportunity documentation.
- Conduct monthly portfolio risk reviews.
- Monitor performance metrics:
- Gross retention
- Cross-sell conversion
- Time-to-close
- Risk classification accuracy
04Strategic Account Oversight
- Oversee account planning for high-value providers within portfolio.
- Support executive-level customer engagements.
- Ensure structured QBR cadence across top accounts.
- Promote cross-product adoption and value realization.
05Cross-Functional Collaboration
- Partner with Customer Success on health scoring and adoption insights.
- Coordinate with Sales on post-sale transitions.
- Provide structured customer feedback to Product.
- Escalate systemic risks to Head of Account management.
06Success Metrics
- Portfolio Net Revenue Retention
- Pipeline creation
- Cross-Sell ARR
- Forecast Accuracy
- Team Quota Attainment
- Reduction in Late-Stage Renewal Risk
07Required Qualifications
- 7-10+ years of SaaS revenue experience.
- 3-5+ years leading account management, renewals, or post-sale teams.
- Experience managing $50M+ recurring revenue portfolios.
- Strong forecasting discipline and revenue inspection experience.
- Demonstrated coaching and talent development capability.
- Proficiency with Salesforce and revenue enablement tools.
#LI-Hybrid
Base Salary Range
$140,000-$140,000 USD
Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.
Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.
We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.
Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.
Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.
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