Admin Officer - dnata Airport Operation

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As an Admin Officer, you will be responsible for managing and developing a team of Administrative Staff to provide a consistent, efficient, responsive, and customer-oriented specialist service to an internal customer base.

In this role, you will:

• Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities, ensuring the delivery of departmental and corporate requirements in liaison with internal and related functions (e.g., Scheduling).
• Provide effective hands-on supervision and day-to-day management of an administrative team, including performance management, coaching, and timely feedback to support individual and team development.
• Act as the first point of escalation for policy-related issues, making decisions within established frameworks, resolving operational issues through root cause analysis and corrective actions, and continuously reviewing and improving working methods, practices, productivity, role enrichment, and service delivery.
• Manage the efficient maintenance of personnel systems and records, including leave planning, sickness, workplace injuries, promotions, performance feedback, disciplinary actions, appreciations, Najm, and attendance exception recording. Capture, analyse, and maintain related data, manpower, turnover, and vacancy information to support workforce planning, ensure adequate staffing levels, minimise operational disruption, and optimise the use of resources.
• Manage the department’s recruitment process, including monitoring vacancies, initiating and following up on P2Ps advice, coordinating interview schedules with Recruitment, and supporting staffing requirements.
• Ensure the quality, accuracy, and timely updating of information within internal systems, and develop and maintain databases and dashboards for operational, financial, safety, and quality data using Power BI and other reporting platforms. Interpret, analyse, and present data-driven insights and reports to internal and external stakeholders to support business decision-making.
• Provide administrative and logistical support for executive meetings and stakeholder engagements, including diary management, meeting room bookings, communications, scheduling, calendar invitations, meeting preparation, minute-taking, publication of minutes, and follow-up on outstanding action items.
• Support day-to-day office administration by managing office supplies, stationery, office equipment maintenance, airport passes, building access, car park access, IT equipment requests, and the compilation and formatting of documents, reports, and presentations.
• Coordinate travel-related arrangements, including visas, tickets, accommodation bookings, duty travel claims, and expense processing through TRIPS, while identifying the most cost-effective options near airports, units, or offices.
• Support special projects, staff familiarisation and training activities, budget and expense management, tender requests (e.g., RFTs), facilities and campaign activities, corporate giveaways, and the planning and coordination of internal and external events, conferences, and campaigns in liaison with CCMB and other stakeholders.

Qualification

To be considered for this role, you must meet the below requirements:

• Have completed 12 years of schooling or equivalent.
• Have a minimum of 5 years' experience in an administrative role.
• Experience in managing mid-sized, customer-focused teams of 10 or more team members.
• Ability to write clear and comprehensive reports.

You'll have an edge if you have:

• Advanced Microsoft Office skills, including analysing data in Excel and Power BI, and creating complex formulas.
• Strong ability to analyse, interpret, and present large datasets using various reporting tools and techniques.
• Thorough understanding of The Emirates Group's policies, processes, and practices.
• Proven ability to coach, develop, and motivate staff.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.