Program Analyst Pharmacy Programs (O-5 Billet) Non-Supervisory

01COMPETENCIES

Superior oral/written communication skills. Analytical Skills and ability to navigate complex system Strong interpersonal and active listening skills Strong organizational and time management skills. Demonstrates strong problem solving, judgment and decision- PHYSICAL DEMANDS: The work is primarily sedentary and is performed in an office or telework-approved administrative environment. Physical demands may include: Sitting and/or standing for extended periods of time, approximately 6 to 8 hours.

Performing repeated bending or reaching motions. Average manual dexterity for computer operation. Extensive computer, phone, and virtual meeting use. Reviewing electronic records, spreadsheets, contract documentation, and written materials for extended periods. Occasional travel may be required to attend meetings, conduct site visits, participate in program reviews, or support field operations. This position is not routinely classified as hazardous duty.

Hazardous duty may apply only if assigned duties require travel to or work within environments designated as hazardous by agency policy.

DUTIES AND RESPONSIBILITIES: The incumbent serves as a Program Analyst supporting IHSC pharmacy programs and performs analytical, operational, and program management functions to ensure the effective delivery, oversight, and improvement of pharmacy services across IHSC operations. Major duties include: Manages and analyzes national pharmacy program operations.

• Supports the planning, coordination, implementation, monitoring, and evaluation of pharmacy program activities across IHSC facilities and supported operational environments.
• Reviews pharmacy program processes, identifies trends and gaps, and develops recommendations to improve program efficiency, accountability, and alignment with IHSC policies and mission requirements.
• Coordinates vaccine ordering and pharmacy supply-related activities across facilities.

Manages or supports vaccine ordering processes for IHSC facilities, including coordination with facility personnel, vendors, contractors, and headquarters stakeholders. Tracks ordering activity, monitors distribution or availability issues, reviews inventory-related data, and helps ensure appropriate planning for recurring and emergent vaccine needs. Identifies operational barriers and recommends corrective actions to support timely access to vaccines and related pharmacy products.

Supports execution of pharmacy-related government contract functions. Performs programmatic and administrative functions related to pharmacy contracts, including reviewing contract requirements, monitoring deliverables, validating service performance, coordinating with contracting and program officials, and documenting contractor performance concerns.

Supports the development, interpretation, and implementation of contract-related processes and helps ensure contractor activities are consistent with government requirements, applicable policies, and program objectives. Reviews pharmacy benefits manager performance. Analyzes pharmacy benefits manager performance data, including utilization, cost, service timeliness, claims processing, formulary management, access, quality indicators, and other contractually required performance measures.

Identifies performance trends, discrepancies, or areas requiring follow-up, and prepares reports, briefings, and recommendations for management review. Analyzes pharmacy data and prepares reports for program decision support. Collects, reviews, validates, and analyzes pharmacy and related health care data to support program monitoring, operational planning, and management decision-making. Prepares reports of findings, briefing materials, issue papers, spreadsheets, dashboards, and other analytical products.

Ensures products are clear, accurate, timely, and aligned with IHSC leadership priorities. Serves as a pharmacy program liaison and technical resource. Coordinates with IHSC headquarters staff, facility leadership, clinical personnel, contracting officials, vendors, pharmacy benefits manager representatives, and other internal and external stakeholders.

Provides guidance on pharmacy program processes, explains requirements, supports issue resolution, and promotes consistent implementation of pharmacy program procedures across facilities. Develops and recommends improvements to pharmacy program policies, procedures, and business processes. Reviews existing pharmacy program operations, identifies opportunities for improvement, and recommends changes to enhance program effectiveness, compliance, cost management, service delivery, and accountability.

Assists in drafting standard operating procedures, workflow documents, guidance materials, and other program tools. Supports special projects, audits, reviews, and program evaluations. Participates in special studies, quality improvement activities, contract performance reviews, data calls, and internal assessments related to pharmacy operations. Tracks action items, monitors corrective action plans, and supports management in evaluating whether pharmacy program objectives are achieved.