Customer Sales & Service Consultant, Mumbai
Emirates is hiring for the position of Customer Sales & Service Consultant, Mumbai in Mumbai, Maharashtra, India. It is listed as a full-time position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Emirates is hiring for the position of Customer Sales & Service Consultant, Mumbai in Mumbai, Maharashtra, India. It is listed as a full-time position.
Reading the advert, the employer asks for 12+ years of experience.
Skills and tools named in the text include Excel and customer service.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
The advert does not mention visa sponsorship. If you would move to India for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on EmiratesGroupCareers on Nov 6, 2026; applications close on Dec 31, 2026.
- Employer
- Emirates
- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
- Pay
- Not stated by the employer
- Experience asked
- 12+ years
- Found
- Nov 6, 2026 on EmiratesGroupCareers
- Closes
- Dec 31, 2026
- Employer text
- 226 words, about 1 min to read
- Apply only on the official page (external.emiratesgroupcareers.com). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 12+ years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (Excel and customer service) in your CV where you really have them; applicant tracking systems look for these words.
- Plan to apply before Dec 31, 2026.
- Read the employer’s full text below (about 1 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: ILOSTAT mean nominal monthly earnings, 2025
UN living-cost index for India (ICSC post adjustment 28.9), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Employment visa: Skilled professionals with contract and minimum salary
Official routes: Indian Visa Online (Ministry of Home Affairs)
About the role
Full text from the employer, as published on EmiratesGroupCareers, arranged into sections. Nothing added or removed.
Provide exceptional service to Emirates customers by promoting and selling Emirates products and services, with a strong focus on enhancing the customer experience while driving sustainable revenue growth.
01Job Outline
- Provide exceptional customer service by delivering accurate information and actively promoting relevant Emirates products and services.
- Actively drive revenue growth by upselling, cross-selling, and presenting customers with a range of products and services aligned with their needs and value expectations.
- Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels.
- Ensure full compliance with applicable policies, procedures and regulatory requirements while meeting customer expectations.
- Maintain up-to-date knowledge of Emirates products, services, systems and proactively identify opportunities for system or process enhancements.
- Proactively share ideas and recommendations to enhance service quality, operational efficiency, revenue performance and overall customer experience.
Must have the right to work and live in India
Knowledge/Skills:
-Knowledge of back office/contact centre and airline industry procedures and methodology.
-Knowledge of Skywards, CRIS, iLoyal and ResConnect reservations systems.
-Excellent communication skills in written, verbal and interpersonal with strong customer service.
-Ability to work in a busy environment.
-Proficient in using Windows applications, including Microsoft Word and Excel.
Qualification02Qualifications & Experience
12 Years schooling or equivalent
Experience:
Customer Service. Contact Centres 2+ Years
Position will be based in Mumbai , India
Salary & benefitsCompetitive salary
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