Sales Operations Analyst

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Canonical is hiring exceptional Revenue Operations analysts who will support a team of experts growing and managing our global direct, alliance, channel partner and online sales. The Revenue Operations teams drive continuous policy, process and data quality improvement which enable us to analyze and drive interventions to maximize net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue.

You will support the leadership of the team, providing insights to drive improvements and partnering with Canonical’s teams across sales, business development, customer success, marketing, product management, commercial systems, delivery, finance and legal. This position requires an analytical approach, a keen eye for detail and the desire to strive for excellence. People that thrive in these roles are proactive problem solvers who are passionate about collaborating with sales and business development teams, our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and contributing to initiatives in support of Canonical's continued success. Successful candidates will demonstrate initiative in improving the way the team works, maintaining compliance and associated governance.

01The role entails

• Supporting all aspects of the day-to-day operations of the sales and business development functions globally
• Driving data quality, through checking opportunities for accuracy, clean order processing, new hire training, policy and process documentation, reporting and data cleansing
• Supporting and enabling the sales team globally on CRM and other revenue operations policies, processes and systems such as Sales Engagement, Training/Enablement, Data Enrichment, Configure Price Quote, Analytics and Commissions
• Supporting other Revenue Operations Analysts and leadership team to report on and improve data quality, sales metrics, dashboards and other ad-hoc analytical tasks.
• Supporting planning, monitoring and improving revenue operations, across new leads, pipeline, velocity, sales productivity and renewals. Delivering insight that enables improved territory and quota management, channel development and sales productivity.
• Assisting the team with automation and streamlining of the end-to-end Lead to Order process

02What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in a related field, preferably in Science, Technology, Engineering, Mathematics or Economics, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• Experience working as an analyst in revenue/sales operations or related fields such as financial analysis, sales analysis or sales order processing
• Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
• Excellent attention to detail and data-driven, analytical and problem-solving skills
• Planning and organisational skills, including the ability to interact and work with stakeholders across functions and at all levels of the organisation
• Strong communication, interpersonal, negotiation and influencing skills, including comfort working with teams under commercial pressure
• Professional written and spoken English with excellent presentation skills
• Ability to travel internationally up to four times a year for company events

03Nice-to-have skills

• Experience gained within a similar, technology subscription-based business
• Understanding of working in a global, multicultural organization including within a team based remotely in multiple time zones

04What Canonical offers

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

05About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

06Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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