Social Services Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. This position has an Individual Occupation Requirement (IOR). You must meet the following: Specialized Experience (for positions at GS-4 and above): Group leader in community or residential recreation or training programs. Counselor in a youth summer camp. Instructor in a training program for the development of job skills.

Work that demonstrated the ability to be responsible for and to lead and train members of a job crew. Group activities leader in the Armed Services. Unit leader-monitor-proctor for a dormitory group in a boarding school or other residential facility. Aid or assistant to professional or specialist staff in such fields as personnel (private or government), employment guidance in a vocational or academic institution, social service, or manpower development.

Aid or assistant to professional or associate staff engaged in work of a social services nature in private, public welfare, government program, or community organizations, or in voluntary activities. Aid or assistant to professional or specialist staff working with individuals who are addicted to or abuse alcohol and/or drugs.

In addition to meeting the IOR above, you must meet the experience/education as described below: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06 level. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one (1) year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Type and use word processing software as well as other computer programs. Communicate orally and in writing that include clerical, technical, administrative, and professional (medical and non-medical) people at all levels of the organization. Analyze and solve problems in a positive, goal-oriented manner and to make clear, well-defined recommendations.

Work independently and deal effectively including professional and administrative staff at the Medical Center, other VA installations, VA Regional Office and VACO. Familiar with VISTA, CPRS and a wide variety of other software programs to input and retrieve data such as Microsoft Office, VATAS and others. OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have successfully completed one (1) full year of graduate level education in a degree program directly related to the work of the position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate degree.

You will be rated on the following Competencies for this position: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major duties include, but are not limited to: Makes assessment of the Veterans needs, identify problems, inform them of the VA services or benefits available, provide supportive counseling, refer them to appropriate programs and resources, and when needed, assist them in linking up with a Social Worker or program that can be of most assistance.

Provides education/guidance and assists Veterans and family members with completing Advance Directives (Living Will/Durable Power of Attorney for Health Care) and provides guidance to patients regarding these documents. Triages incoming calls and inquiries regarding the transfer of Veterans from outside facilities to the VAMC. Ensures that all necessary information is transmitted into CPRS. Acts as the service's liaison with both local Vet Centers to ensuring that they receive all necessary administrative support.

Refers Veterans to these centers as appropriate. Participates in the formulation, structure and assessment of the policies and procedures for the service.

Provides administrative support to the following clinical services: Transition and Care Management program, Healthcare for Homeless Veterans program, the Contract Nursing Home program, Community Residential Care program, the Contract Adult Day Health care program, the Contract Homemaker/Home Health aide program, Caregiver Support program, and the Intimate Partner Violence program, and to the main Social Work office.

Provides administrative support for the planning and throughout the annual homeless Stand Down event. Performs other related duties as assigned. Work Schedule: Monday through Friday, 7:30AM to 4:00PM. Telework: Not Available. Virtual: This is not a virtual position. Position Description/PD#: Social Services Assistant/PD12508A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.