Field Service Engineer

01Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

02Role Purpose

As a Field Service Engineer supporting our London clinics, you will play a critical role in ensuring the performance, availability, and continuous improvement of Neko Health’s clinical scanning technology across both existing and upcoming UK sites. You will lead installation, maintenance, servicing, upgrades, and retrofits of instruments to guarantee consistently high uptime for clinical teams.

Partnering closely with Engineering, Clinical Operations, and cross‑functional teams across the UK and Europe, you will serve as the vital link between real‑world field performance and product development capturing insights that drive improvements in technology, processes, service quality, and member experience.

This role blends hands‑on technical expertise with collaboration, problem‑solving, and operational ownership to ensure seamless clinic operations as we continue scaling in the UK.

03What You’ll Deliver in the First 6-12 Months

• Successfully install, maintain, and service scanning instruments across London clinics, ensuring high reliability and minimal downtime.

• Build strong working relationships with Engineering and Clinical Operations, turning field insights into actionable product and process improvements.

• Establish consistent documentation, reporting, and compliance standards across all UK installation and service activities.

• Identify opportunities to enhance service efficiency, instrument performance, and preventative maintenance strategies.

• Support the scaling of field service operations as Neko expands its clinical footprint across London and future UK regions.

04Minimum Qualifications

• Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.

• Minimum 5 years of hands‑on experience in field service engineering, technical support, instrumentation, or similar roles.

• Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.

• Strong troubleshooting and practical problem‑solving skills with a solutions‑oriented mindset.

• Excellent analytical skills and strong attention to detail.

• Strong written and verbal communication skills in English.

• Ability to work independently while collaborating effectively across teams and geographies.

05Preferred Experience

• Bachelor’s degree in engineering, biomedical engineering, electronics, or a related discipline.

• Experience working with clinical, healthcare, diagnostic, or medical device technologies.

• Exposure to regulated environments or quality/compliance standards.

• Experience supporting distributed or multi‑site service environments.

• Familiarity with preventative maintenance programs and continuous improvement methodologies.

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