Operations Service Specialist
This listing is for an Operations Service Specialist role at Proof, as a remote role open to applicants in United States. The listing describes it as a full-time position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for an Operations Service Specialist role at Proof, as a remote role open to applicants in United States. The listing describes it as a full-time position.
From the advert, the main requirements are 1+ years of experience.
The advert names Workday as a skill for this role.
Pay stated in the listing: $41,600 - $45,760.
Benefits mentioned in the advert: pension or retirement plan, paid time off and bonus.
Dev Global Jobs found this job on Jobicy on Nov 8, 2026.
- Employer
- Proof
- Location
- Remote (United States)
- Job type
- Full-time
- Pay
- $41,600 - $45,760
- Experience asked
- 1+ years
- Found
- Nov 8, 2026 on Jobicy
- Employer text
- 539 words, about 2 min to read
- Apply only on the official page (jobicy.com). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 1+ years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (Workday) in your CV where you really have them; applicant tracking systems look for these words.
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
This job's listed pay is 50% below the benchmark.
Source: OECD Average annual wages, 2025
About the role
Full text from the employer, as published on Jobicy, arranged into sections. Nothing added or removed.
Location: Remote - Western United States - Mountain or Pacific time zone preferred
01About Us
We're Proof, a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties.
We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry.
02About the Role
As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients.
03Key Responsibilities
- Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
- Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
- Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements
04Core Objectives
- Lead with empathy to drive a high standard of service quality
- Ensure successful completion of platform tasks, delighting both clients and providers
- Implement tailored quality policies and adapt swiftly in a fast-paced environment
- Collaborate internally to enhance user experience and contribute to market growth
05What you will do
- Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform
- Work in a support role, cross training for similar positions as needed
- Be the voice of the customer
- Consistently create an exceptional experience with each contact
- Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement
- Cultivate success through managing efficient operations and user experience
- Identify, solve, and escalate platform issues and opportunities
06Qualifications
- 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
- Accustomed to documenting your work as you go and communicating with a cross-functional audience
- Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners
- Strong time management, organization, communication, and administrative skills
- Ability to prioritize and execute on multiple projects within stated deadlines
- Experience with high volume work load
- Experience in legal and/or real estate background preferred
- A full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am-5pm local time)
07Compensation
- Anticipated compensation range of $41,600 - $45,760 paid on an hourly basis, eligible for overtime earnings.
- Eligible to participate in company bonus plan
08Benefits
- Full-time, remote, hourly position
- Medical, dental, vision, disability insurance, and 401K available
- Flexible time off (paid planned and sick time, and paid holidays)
- Equipment provided
09E-Verify
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.
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