Diamond Care Transportation: Dispatcher & Scheduling Coordinator
Remote Company has an opening for a Diamond Care Transportation: Dispatcher & Scheduling Coordinator as a remote role.
DGJ summary of this job
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Remote Company has an opening for a Diamond Care Transportation: Dispatcher & Scheduling Coordinator as a remote role.
The employer does not state a salary in this listing; the DGJ Country Salary Calculator gives official average pay figures by country.
Dev Global Jobs found this job on We Work Remotely on Nov 8, 2026.
- Employer
- Remote Company
- Location
- Remote
- Pay
- Not stated by the employer
- Found
- Nov 8, 2026 on We Work Remotely
- Employer text
- 278 words, about 1 min to read
- Apply only on the official page (weworkremotely.com). Dev Global Jobs is not the employer and never asks for a fee.
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About the role
Full text from the employer, as published on We Work Remotely, arranged into sections. Nothing added or removed.
Headquarters: United States
URL: https://diamondcaretransportation.com
01About us
Diamond Care Transportation provides non-emergency medical transportation (NEMT) across the DC Metropolitan area, including wheelchair-accessible trips, for broker partners.
02About the role
This isn’t just answering phones and assigning trips. You’ll build driver schedules ahead of time, run the day-to-day operation, and be the first person to fix problems when they come up. Drivers and riders will come to you with questions, and you’ll be expected to know the answers, including our company policies. You’ll work directly with the owner, take direction from him, and carry it out with the drivers. It isn’t a supervisor title, but the role has real operational responsibility.
What you’ll do
Build daily, weekly and monthly driver schedules ahead of time using our scheduling tools Claim and manage trips on broker portals (MTM, Verida and others) Dispatch and adjust trips in real time when riders cancel, drivers run late or schedules change Coordinate with drivers throughout the day and make sure they follow company policy Handle rider, facility and broker calls with good customer service Fix problems first and escalate to the owner only when needed Keep accurate trip records and documentation
What we’re looking for
Several years of NEMT experience, dispatch or scheduling preferred Hands-on experience with broker portals such as MTM and Verida Tech-savvy: comfortable learning new apps and the custom tools the owner builds (we use Bambi, Deputy and more) Customer service experience Organized and calm under pressure, with good judgment about what to handle and what to escalate Clear communication with drivers, riders and management A reliable home workspace with a computer and internet This is a remote position. To apply: https://weworkremotely.com/remote-jobs/diamond-care-transportation-dispatcher-scheduling-coordinator
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