Prosthetic Representative (Supervisor)

01Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Individual must meet at least one of the requirements below: Experience.

One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team; OR Education.

A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management.

This course work may have been completed within the degree or in addition to the degree; OR Experience/Education Combination. Equivalent combinations of experience and education are qualifying. Foreign Education.

To be creditable, education completed outside the United States must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials, and such education must have been deemed at least equivalent to experience gained in conventional United States programs.

02Grade Determinations

GS-12 Supervisory Prosthetic Representative Experience. At least one year of experience equivalent to the GS-11 grade level. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: 1. Leadership and managerial skills, including skill in interpersonal relations and conflict resolution to deal with employees, team leaders, and managers. 2.

Ability to perform the full range of supervisory duties, including responsibility for assignment of work to be performed; evaluation of performance; selection of staff; and recommendation of awards, advancements, and disciplinary actions. 3. Ability to manage a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics. 4. Skill in coordinating work flow and work assignments. 5.

Ability to counsel patients and work effectively with a clinical team to resolve conflict.

03Preferred Experience

Prosthetics Experience Preferred References: See VA Handbook 5005, Part II, Appendix G34, Prosthetic Representative Qualification Standard GS-672. The full performance level of this vacancy is GS-12. The actual grade at which an applicant may be selected for this vacancy is in the of GS12.

04Physical Requirements

Pre-placement and periodic physical examinations are required for hybrid occupations to ensure workers are placed in positions where they can perform the essential functions of their job including their physical, mental and emotional capacities, without endangering their health or the health of their co-workers. See VA Directive and Handbook 5019.

This serves as a standard Prosthetic Representative (Supervisor) functional statement (FS) to be used throughout the VHA. The incumbent performs the majority or all the following major duties and responsibilities in this functional statement. Provides supervisory leadership, administrative management, and direction to PSAS staff, including assigning work, establishing priorities, assessing competencies, evaluating performance, and overseeing staff training and development.

Serves as an expert advisor to facility leadership and clinical and administrative partners on the planning, administration, and delivery of prosthetic and sensory aids services to Veterans. Represents PSAS on facility committees, workgroups, and project teams; coordinates service priorities and initiatives with other departments; and advises the Chief and facility leadership on program outcomes, operational issues, and recommendations for improvement.

• Leads service-level projects and interdisciplinary initiatives to improve operational efficiency, quality, productivity, and customer satisfaction.
• Ensures compliance with applicable VA and VHA policies, regulatory requirements, and accreditation standards.
• Establishes and monitors performance and quality measures, conducts internal reviews, and implements corrective actions.

Oversees human resources activities, including developing functional statements, performance standards, and competencies; interviewing and selecting candidates; and recommending awards, advancements, and disciplinary actions in coordination with Human Resources and senior management. Manages employee performance and conduct matters, provides counseling, and oversees time and attendance and leave administration in accordance with applicable policies and procedures.

Contributes to budget planning, resource allocation, and fiscal management; analyzes expenditures, forecasts equipment and resource needs, and develops cost-containment measures that support effective service delivery. Oversees procurement, contracting requirements, and inventory management activities related to prosthetic and sensory aids services, including the purchase, fabrication, fitting, repair, and replacement of devices and equipment.

Collaborates with clinicians, Supply Chain Management, vendors, and other stakeholders to address equipment and service needs and resolve issues affecting Veterans' access to appropriate prosthetic and sensory aids. Analyzes operational, fiscal, and program data; prepares reports and recommendations; and develops local policies and procedures consistent with national requirements for the Chief's review and approval.

Coordinates responses to Veteran concerns, congressional inquiries, contractor issues, and policy questions, keeping the Chief informed of significant issues, actions, and outcomes. Work Schedule: 8:00 AM - 4:30 PM, Monday- Friday Telework: No Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required