Program Analyst

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

For the GS-09 you may qualify based on your experience and/or education as described below: Specialized Experience: Must possess one (1) year of specialized experience equivalent to at least the GS-07 grade level, which is the next lower grade in the normal line of progression for this occupation within the organization.

Specialized experience includes, but is not limited to: Performing basic data collection, analysis, and validation; Conducting basic analyses and evaluations of clinical and administrative processes related to access to care, information flow, and productivity; Creating reports and communicating results to management; Assisting in the development of reports and/or presentations to support management decision-making; Assisting in the development of instructional materials based on analyses and conducting training; and Applying basic knowledge of healthcare data systems and the principles related to these areas.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree; two (2) full years of progressively higher-level graduate education leading to such a degree; or an LL.B. or J.D., if related to the position. OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and successfully completed graduate-level education (beyond the first year of graduate study) and specialized experience, as described above, may be used to meet the total qualification requirements for this grade level. The educational portion must include graduate coursework directly related to the position and demonstrate the knowledge, skills, and abilities required to perform the work.

For the GS-11 you may qualify based on your experience and/or education as described below: Specialized Experience: Must possess one (1) year of specialized experience equivalent to at least the GS-09 grade level, that has equipped you with the knowledge, skills, and abilities necessary to successfully perform the duties of the position.

Specialized experience includes, but is not limited to: Performing data collection, analysis, and validation; Conducting analyses and evaluations of clinical and administrative processes related to access to care, information flow, and productivity; Creating reports and communicating results to management; Assisting in the development of reports and/or presentations to support management decision-making; Assisting in the development of instructional materials based on analyses and conducting training; and Applying knowledge of healthcare data systems and the principles related to these areas.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree; three (3) full years of progressively higher-level graduate education leading to such a degree; or an LL.M., if related to the position. The education must demonstrate the knowledge, skills, and abilities necessary to perform the work of the position.

OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of successfully completed graduate-level education and specialized experience directly related to the work of the position may be used to meet the qualification requirements for this grade level.

For example, six (6) months of appropriate specialized experience equivalent to the GS-09 level (50% of the experience requirement) and one and one-half (1.5) years of successfully completed graduate education leading to a Ph.D. or equivalent doctoral degree (50% of the education requirement) would qualify an applicant for the GS-11 level.

01Preferred Experience

Experience in healthcare administration, clinical operations, or supervisory roles, including data analysis, scheduling, training, and coordination of administrative or clinical services. Knowledge of healthcare delivery systems, organizational operations, and administrative functions such as budgeting, staffing, and scheduling is preferred.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties include, but are not limited to: Providing relevant clinical and/or administrative data to identify, quantify, and resolve organizational issues; Using databases and registries to develop tools that support patient care and ensure quality management and clinical oversight of access-related processes; Extracting, analyzing, and providing data, along with recommendations and guidance, to assess process outcomes related to access to care; Applying statistical analysis and interpreting findings, including evaluating the validity of measures used to generate outcomes related to access systems; Consulting with, advising, and educating employees at all organizational levels, including senior leadership, on methods to improve the effectiveness and efficiency of healthcare operations through data-driven decision-making; Developing and presenting recommendations to improve clinical data management methods, follow-up procedures, and compliance with regulatory access guidelines; Applying statistical analysis and interpreting findings, including evaluating the validity of measures used to generate outcomes related to patient management systems; Using analytical and evaluative techniques to assess program effectiveness and measure the impact of related initiatives; Providing advice and guidance to support revisions to operational procedures and clinical processes; Planning, organizing, budgeting, coordinating, and communicating with staff while conducting all phases of assigned projects; Redesigning and customizing business processes, adapting workflows to enhance operational efficiency and effectiveness; and Performing other duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00am - 4:00pm Telework: This position may be authorized ad-hoc telework, at managers discretion. Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst/PD10609A and PD10608A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized