Customer Enablement Manager
Mural is hiring for the position of Customer Enablement Manager as a remote role open to applicants in United States. The listing describes it as a full-time, management position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Mural is hiring for the position of Customer Enablement Manager as a remote role open to applicants in United States. The listing describes it as a full-time, management position.
From the advert, the main requirements are 3+ years of experience.
The advert mentions B2B and SaaS among the skills and tools for this role.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Dev Global Jobs found this job on Jobicy on Nov 9, 2026.
- Employer
- Mural
- Location
- Remote (United States)
- Job type
- Full-time
- Level (from the title)
- management
- Pay
- Not stated by the employer
- Experience asked
- 3+ years
- Found
- Nov 9, 2026 on Jobicy
- Employer text
- 375 words, about 2 min to read
- Apply only on the official page (jobicy.com). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 3+ years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (B2B and SaaS) in your CV where you really have them; applicant tracking systems look for these words.
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
About the role
Full text from the employer, as published on Jobicy, arranged into sections. Nothing added or removed.
01ABOUT THE TEAM
The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success.
02YOUR MISSION
As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform.
You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence.
03WHAT YOU'LL DO
Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.
Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations.
Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps.
Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes.
Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness.
04WHAT YOU'LL BRING
3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS.
Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles.
Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets.
Data-informed mindset with comfort using product and learning metrics to drive program improvements.
Excellent cross-functional collaboration and program management skills in a fast-paced environment.
Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles.
Experience with LMS, digital adoption platforms, and AI-enabled learning tools.
Experience designing customer academies, community-led learning, or cohort-based programs.
05Equal Opportunity
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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