Supervisory IT Specialist (Area Manager)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement.

You must meet the Minimum Qualification Requirements, Specialized Experience to qualify for this series as described below. Minimum Qualifications Requirements EXPERIENCE: To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- Specialized Experience for GS-13: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization.

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Specialized experience is defined as: Supervising or managing Information Technology delivery systems and equipment; Utilizing strategic planning, budgeting, performance management and implementation of new, and maintenance of, existing operational hardware and software required for IT Support of all end users; Identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the systems.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment..

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

NOTE: This vacancy announcement is limited to the first 100 applicants. Only the first 100 applications received will be considered. Once the 100-applicant limit is reached, the announcement will close at 11:59 p.m. (ET) on the day the limit is met. Major Duties Supervise, direct, evaluate, counsel, and develop subordinate staff and supervisors, including performance management and workforce development activities.

• Lead area-wide IT operations and oversee mission-critical support functions involving systems integration, operations support, systems design, and network operations.
• Manage financial resources, staffing, contracts, acquisitions, budgeting activities, and organizational priorities to support operational objectives.
• Lead organizational improvement initiatives, operational transformation efforts, team building activities, and continuous improvement ofIT business processes and service delivery.

Develop long range program goals and objectives, assign projects to subordinates, and monitor operations to achieve organizational objectives. Develop and implement area-specific IT operations policies, procedures, and Standard Operating Procedures (SOPs) in alignment with VA and OI&T directives. Align End User Operations OIT Capital Assessment Planning (CAP) with the mission of the Department of Veterans Affairs using business case and investment analysis processes.

• Oversee day-to-day operations, maintenance, security, and service delivery for all IT customers within the assigned geographic area.
• Manage area-wide IT programs, contracts, acquisitions, resource allocations, operational support activities, and ticket management processes.
• Coordinate incident resolution, root cause analysis, corrective action planning, and operational recovery efforts for mission-critical IT systems and services.

Present, defend, coordinate, and negotiate IT programs, operational recommendations, policies, and controversial issues with senior leadership and stakeholders. This Position is non-bargaining unit eligible.

This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 801- Program Manager 803- Product Support Manager 805- Program Auditor For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.cisa.gov/tools/cyber-career-pathways-tool Position Description/PD#: Supervisory IT Specialist (Area Manager)/PD17827A Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Telework: Adhoc telework may be authorized at management discretion. Travel Required: Up to 25% travel may be required, as needed, for this position. Work Schedule: Monday - Friday 8:00 am- 4:30 pm; Tour of duty may be subject to change based on organizational needs. Compressed/Flexible: As determined by the Agency Policy. Virtual: This is NOT a virtual position.

Remote: This is NOT a remote position Physical Demands: The work requires walking, bending, stooping, and lifting of equipment that can weigh as much as 50 pounds. The work requires the ability to use tools, handle and manipulate small electronic parts and systems, such as internal components and hardware Working Conditions: The work is performed in a typical office setting. The computer room is an environmentally controlled area and, although relatively cool, typically requires only normal clothing.