Chief for IT Infrastructure and Operations, NB-2210-VIII

You must meet the following requirements within 30 calendar days after the closing date of this announcement: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the NB-VII band level or GS-15 grade level in the Federal service.

Examples of specialized experience for this position include: Leading enterprise IT infrastructure strategy or operations for an organization including setting infrastructure priorities or standards, managing multidisciplinary infrastructure, operations, and service management teams, or overseeing the reliability, performance, or recovery of critical technology services; AND Leading and developing technical teams responsible for delivering or supporting IT services.

The experience may have been gained in the public sector, private sector, or through volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure any credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

As a Supervisory IT Specialist, you will: Develop and execute the enterprise infrastructure and operations strategy in alignment with the CIO's technology strategy and organizational priorities. Lead enterprise cloud infrastructure, hosting, data center, and foundational platform operations. Oversee enterprise network infrastructure, connectivity, telecommunications, and related services.

• Lead enterprise end-user computing, desktop engineering, device management, collaboration technology, and workplace support services.
• Establish and lead centralized IT operations and infrastructure monitoring capabilities.
• Implement consistent standards for event monitoring, alerting, operational response, capacity management, and service availability.
• Establish and lead the enterprise IT Service Management function using consistent ITIL-aligned processes, policies, standards, and controls across the IT organization.
• Lead centralized IT service desk and end-user support operations.
• Establish infrastructure resilience, backup, recovery, and technology continuity capabilities.
• Establish enterprise IT asset management standards and operational processes for infrastructure and end-user technology assets.
• Lead, motivate, and develop a staff of employees.

Provide senior level advice and counsel on work and administrative matters.