2nd Level Support Engineer M365
This listing is for a 2nd Level Support Engineer M365 role at Hirex GmbH, in Basel, Switzerland. It is listed as a full-time position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for a 2nd Level Support Engineer M365 role at Hirex GmbH, in Basel, Switzerland. It is listed as a full-time position.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
The advert does not mention visa sponsorship. If you would move to Switzerland for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on Arbeitnow on Oct 18, 2026; the apply link was last checked on Oct 27, 2026.
- Employer
- Hirex GmbH
- Location
- Basel, Switzerland
- Job type
- Full-time
- Pay
- Not stated by the employer
- Found
- Oct 18, 2026 on Arbeitnow
- Employer text
- 99 words, about 1 min to read
- Apply only on the official page (arbeitnow.ch). Dev Global Jobs is not the employer and never asks for a fee.
- The employer’s text is short; open the official page for the full details before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for Geneva (ICSC post adjustment 80.3), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Work permit B / L (non-EU quota): Highly qualified specialists, employer proves no Swiss or EU candidate; annual quotas
- EU/EFTA free movement permits: Registration for EU/EFTA nationals with a job
Official routes: State Secretariat for Migration (SEM)
Answered at our last check on Oct 27, 2026.
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
Im Rahmen eines 12-monatigen Projekts erfolgt die Sicherstellung eines stabilen und effizienten Betriebs der Microsoft 365 Umgebung im Enterprise-Kontext. Bearbeitung komplexer Incidents und Service Requests, die über den 1st Level hinausgehen. Minimierung von Ausfallzeiten, nachhaltige Problemlösung, Unterstützung der Endanwender und kontinuierliche Optimierung der Systemlandschaft.
01Aufgaben
- 2nd Level Support für Microsoft 365
- Analyse und Behebung von Störungen
- Bearbeitung von Tickets nach SLA
- Eskalation an 3rd Level bei Bedarf
- Unterstützung von Anwendern vor Ort
- Dokumentation von Lösungen
02Qualifikation
- Erfahrung im M365 Support im 2nd Level
- Gute Kenntnisse im Troubleshooting
- Erfahrung mit Ticket Systemen
- Strukturierte Arbeitsweise
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