Lead Medical Support Assistant

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

01Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Must be proficient in written and spoken English.

02Education

High school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

03Experience

One year of creditable experience equivalent to the next lower grade. Knowledge, Skills, and Abilities (KSAs): In addition to meeting the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.

Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.

This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS 07.

04Physical Requirements

There are no physical requirements for this occupation per OCHCO Communications email to VA Handbook 5019, updated on 4/17/2026.

Total Rewards of a Allied Health Professional Duties include but are not limited to: Provide advanced clinical operational support and assigns workload to Advanced Medical Support Assistants. Works collaboratively as the point of contact for the patients and their families and the interdisciplinary HSM teams requesting appointments. Evaluates patient information and clinic schedule to check on availability, confirm appointments and/or reschedule appointments using the EHR.

Track, ensure and verify encounters and Insurance Card Buffer (ICB) is completed. Assign workload of consult, return to clinic orders (RTC) for Advanced Medical Support Assistants. Ensure appropriate programs are used buy the Advanced Medical Support Assistants for scheduling and ensure correct comments are noted as well as correct clinic. Responds to requests for information such as status of reports, suspense dates for matters requiring compliance and similar information readily available from records.

Primary support for assigned sections, ensuring clinic setup is closely monitored to effect support clinic needs and make all necessary clinic grid adjustments. Responsible for provisions of the following administrative support functions: Records - maintenance of centralized files for administrative and internal clinic documents and records.

• Establishment, maintenance, review and maintain archives of correspondence and current directive files for the clinic, including technical directives and patient privileged information.
• Ensure all necessary and applicable documents are available, properly indexed, sorted and filed and, when necessary additional material is obtained.
• Ensure Advanced Medical Support Assistant scans and uploads outside medical records or coordinates with Medical Records to upload records to EHR.

Communications - oversees the AMSA's that serve as receptionist for their assigned section, which includes greeting and screening patients to determine actions required. General administrative support Work Schedule: Monday-Friday, 8:00am-4:30pm. Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized. Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Telework: Not available. Virtual: This is not a virtual position. Permanent Change of Station (PCS): Not authorized.