Supervisory Medical Support Assistant (Office Automation)

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes clerical and administrative support functions in a medical facility such as maintaining health records, answering and directing phone calls, scheduling medical appointments, screening patients to determine eligibility, and manipulating and/or retrieving data from automated systems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

OR Education: A half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Healthcare Administration, Healthcare Management, Public Health Administration, or related fields such as Business or Public Administration with course work in Healthcare Administration.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages. Proficiency Required: This position requires a qualified typist.

A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Supervise front desk operations, access to care, appointment utilization, template/schedule management, referral management and insures efficient operation of the assigned clinical service.,Assign daily, weekly or monthly work to employees, providing special instructions as necessary for new or unusual assignments.,Maintain service data including monthly service reports and bimonthly quality assurance reports,Identify and provide training to medical clerks.,Brief Unit Commanders, soldiers, family members and groups on clinic policies, procedures, and issues.,Resolve patient complaints and problems.