Medical Support Assistant (Office Automation)

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Medical Support Assistant (Office Automation): Specialized Experience: One-year specialized experience which includes scheduling patient and/or coordinating provider appointments; utilizing office automation software to enter or retrieve data; and performing receptionist duties.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties.,Complete request forms, manually or automated, for individual patient orders, blood work and other patient care and administrative related requests.,Maintain and monitor patient appointment or admission schedules.,Receive patients and visitors as the initial point of contact, in person or telephonically.,Refer urgent messages and patient results for immediate action.,Monitor and communicate delays in scheduled care to the appropriate staff and patients.,Maintain patients' records, both electronic and paper.