Supervisory Medical Support Assistant

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

01Basic Requirements

United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. No experience required. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None Physical Requirements.

See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

02Grade Determinations

GS-8 Grade Level Experience. One year of creditable experience equivalent to the next lower grade. AND Demonstrates the Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Advanced knowledge of managing or leading patient support staff in a clinic.

This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment. (b) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. (c) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. (d) Ability to provide briefings, orientations, staff development, and training in a patient support setting. (e) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

03Preferred Experience

Knowledge of Community Care consults and related processing procedures. Experience running and reviewing reports in Palantir, Pyramid, and Power BI. Ability to review and track productivity metrics. Strong proficiency in Excel, including creating reports and building pivot tables. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-8.

04Physical Requirements

See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Supervisory Medical Support Assistant (MSA) in Community Care serves as the direct line supervisor for all assigned MSA staff which may include at least one (1) Lead MSA. Incumbent is responsible for the daily oversight of the area they are assigned, providing direct supervision, guidance and leadership. Assignments at this level include but are not limited to: Assigns and evaluates the work of subordinate staff.

Resolves complex problems to ensure patient service needs, unit metrics, assigned projects, and tasks are met. Identifies educational and training needs. Makes final decisions on selections, evaluates performance, and takes disciplinary action when necessary for all unit staff. Extracts and analyzes data to provide reports in support of performance measures to senior management. Works collaboratively in an interdisciplinary coordinated care delivery Team.

Oversees the daily operation of the OCC Administrative Staff and operations. Works closely with the other leadership staff to build and manage the workforce based on organizational goals, budget, and staffing needs. Work Schedule: 7:30am-4:00pm, Monday-Friday Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: not Authorized Permanent Change of Station (PCS): Not Authorized