Customer Intelligence Solutions Lead - EMEA

01What we’re all about

Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients to create real change for them and their industries. It’s what got us here, and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all.

We're heading in one direction, the future. We’d love you to join us.

02The opportunity

Want to transform customer engagement and growth at some of the world's largest institutions? We're looking for an EMEA lead for our Customer Intelligence solution. You'll own the solution across banking, insurance and the public sector, set the direction for the whole region, and take it to market, with real autonomy over how. You'll be the name the market knows on this subject, and the person Quantexa turns to for it.

Every large organisation is investing in data, analytics and AI to serve customers better. Most hit the same wall. The same person appears multiple times across systems that don't talk to each other. Relationships stay hidden, from families and social groups to corporate hierarchies and supply chains. The data is there, but it's fragmented, inconsistent and stripped of context, so nobody quite trusts what it says. The cost shows up everywhere: disjointed customer experiences, frustrated customer-facing teams, wasted marketing spend, and revenue left on the table.

That's the problem we solve, at scale. We connect data to build a real-world view of people, businesses, places and events, and the relationships between them, unlocking insight that accelerates revenue growth and makes customer experience genuinely better. Context is the part most approaches miss, and it's the part that makes everything downstream work: better decisions, trusted outputs, and AI that delivers on its promise across sales, marketing and customer service.

You'd lead this from our Product team, which sits where the market meets the product. We listen to what banks, insurers and public sector organisations really need. We shape the proposition around it. Then we make sure clients, partners and colleagues can see the value. The reach is unusual: our product roadmap, our go-to-market strategy and the conversations we have in the market all start here. Complex problems, senior audiences, commercial consequence. Ready?

03What you’ll be doing

• Own the Customer Intelligence proposition across EMEA - shape the positioning, the messaging and the segments we go after, and turn what you hear in the market into requirements that influence our global roadmap.

• Be the region’s senior expert - guide sales opportunities and client programmes as a trusted advisor to some of the largest financial institutions and government agencies in EMEA.

• Build our voice in the market - publish thought leadership, speak at industry events, brief analysts, and host the client roundtables that shape their thinking and ours.

• Team up with Marketing and Sales - on campaigns, market and competitor analysis, and the collateral and enablement that help our teams sell with confidence.

• Grow the ecosystem with Alliances - develop the technology, data and delivery partnerships that give us scale, differentiation and pipeline across the region.

• Feed the region back into global strategy - work with Product, R&D and Solution Engineering to keep the solution ahead of a market that never sits still.

04What you’ll bring

You have deep expertise in customer intelligence, customer analytics or data-led marketing, ideally in banking or financial services. Don’t tick every box below? If you recognise yourself in most of it, we’d still like to hear from you.

• Real depth in customer intelligence. You know the data, the analytics, and how both turn into commercial outcomes. Credible with practitioners. Credible with their executives.

• A voice the market listens to. You can present, write, and hold a room of experienced stakeholders. Whether or not you enjoy the spotlight, you make complex ideas land.

• Strategy, and sleeves rolled up. You’ll set the direction, then happily build the business case, the demo or the deck yourself.

• Curiosity about the tech. You’ll learn our platform properly, so you can say what it does and where it’s genuinely different. Never settling for the surface-level answer.

• Judgement, and generosity with it. There’ll always be more opportunity than time, so you’ll choose well and bring colleagues, partners and clients with you. Experience across several EMEA markets, or extra languages, is welcome rather than required.

05Our perks and quirks

What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.

We offer:

• Competitive salary & Company bonus

• 25 days annual leave (with the option of buying up to 5 days, and rolling over up to 10), plus national holidays + your birthday off!

• Pension scheme with a company contribution of 6% (when you contribute 3%)

• Private Healthcare, including dental & optic cover

• Life Insurance and Income Protection

• Regularly bench-marked salary rates

• Enhanced Maternity, Paternity, Adoption, or Shared Parental Leave

• Well-being days

• Volunteer Day off

• Work from Home Equipment

• Commuter, Tech and cycle to work schemes

• Free Subscription to a meditation, relaxation and sleep app

• Continuous Training and Development

• Spend up to 2 months working outside of your country of employment over a rolling 12-month period with our ‘Work from Anywhere’ policy

• Team Social Budget & Company-wide Socials

   

06Our mission

We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction, the future.

07It’s all about you

We want you to feel welcome, valued, and respected - because it’s your individuality and passion that make you Q. We see that, and we celebrate it. That’s why we’re proud to be an Equal Opportunity Employer.

We are committed to fostering an inclusive and diverse work environment, continuously improving to ensure everyone belongs. Our recruitment process is designed to be inclusive and accessible. If you need any reasonable adjustments or accommodations, please let our Talent Acquisition Team know - we’re happy to assist.

No matter your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity, or abilities-whoever you are-if you're a passionate, curious, and caring human eager to push the boundaries of what’s possible, we want to hear from you.

08Our mission

We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction, the future.

09It’s all about you

We want you to feel welcome, valued, and respected - because it’s your individuality and passion that make you Q. We see that, and we celebrate it. That’s why we’re proud to be an Equal Opportunity Employer.

We are committed to fostering an inclusive and diverse work environment, continuously improving to ensure everyone belongs. Our recruitment process is designed to be inclusive and accessible. If you need any reasonable adjustments or accommodations, please let our Talent Acquisition Team know - we’re happy to assist.

No matter your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity, or abilities-whoever you are-if you're a passionate, curious, and caring human eager to push the boundaries of what’s possible, we want to hear from you.

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