Technical Analyst, Health Information Technology Unit (O-5 Billet) Non-Supervisory

PHYSICAL DEMANDS: Sit and/or stand for extended periods of time. Use a computer for extended periods. Participate in telephone calls or virtual meetings for extended periods. Use average manual dexterity for computer operation. Perform occasional bending or movement associated with office work. Travel occasionally in support of IHSC facilities, project requirements, or mission needs.

If the incumbent is a clinician, the incumbent may be required to perform clinical activities within the scope of the incumbent's license and applicable agency requirements during periods of critical agency need.

DUTIES AND RESPONSIBILITIES: Assists with the design, development, implementation, maintenance, and support of technology solutions within the Solutions Development Office portfolio. Supports development of forms, workflows, dashboards, reports, automations, and other business tools using approved technology platforms. Participates in configuring, testing, documenting, maintaining, and improving technology solutions.

• Supports front-end user-interface design, back-end data organization, business logic, testing, documentation, release activities, and maintenance, as assigned.
• Works with IHSC units, HITU offices, program staff, technical personnel, and other stakeholders to identify and understand business needs.
• Assists in translating operational needs into clear, complete, and usable functional and technical requirements.

Participates in requirements-gathering sessions, demonstrations, workgroups, project meetings, and stakeholder engagements. Documents user stories, business rules, process flows, system requirements, issues, risks, decisions, action items, and related project information. Communicates technical concepts, requirements, system capabilities, risks, and limitations in plain language for non-technical stakeholders.

Assists technical teams and program staff in developing a common understanding of operational needs and proposed solutions. Establishes, manages, and resolves support requests related to Solutions Development Office tools and solutions. Troubleshoots user issues, documents findings, resolves routine problems, and escalates complex issues to appropriate technical personnel or support organizations.

• Collaborates with IHSC staff and ICE Office of the Chief Information Officer personnel on support issues requiring coordination.
• Assists with quality assurance, system testing, user acceptance testing, release planning, and implementation support.
• Develops and maintains knowledge-base articles, technical guides, standard operating procedures, user instructions, training materials, quick-reference tools, and other documentation.
• Ensures materials are accurate, organized, understandable, and accessible to intended users.
• Provides or supports user training for Solutions Development Office-supported tools and solutions.
• Assists users in understanding system functions, approved processes, technical changes, and available support resources.
• Conducts research on technology tools, platforms, and approaches that may support IHSC business needs.

Supports analysis of alternatives, risk assessments, cost-benefit analyses, business-case documentation, and recommendations for process or technology improvements. Reviews project documents, acquisition materials, user guides, privacy documents, reports, and related artifacts. Identifies recurring issues, process gaps, and opportunities to improve workflows, user experience, system performance, and operational efficiency.

Develops metrics, summaries, status reports, and recommendations to communicate assignment progress, outcomes, risks, issues, and proposed actions to the SDO Supervisory Lead and other stakeholders. Supports project planning and execution using waterfall, agile, or hybrid project-management approaches. Tracks tasks, deadlines, risks, dependencies, decisions, and deliverables for assigned projects and workstreams.

Provides technical and programmatic support to project leads, Contracting Officer's Representatives, Project Officers, and other personnel responsible for contractor oversight or project delivery. Assists with technical portions of statements of work, performance work statements, quality assurance surveillance plans, cost estimates, service-level agreements, and other acquisition-related documents, as assigned.

Completes assigned training related to approved technology platforms, technical concepts, privacy, cybersecurity, project management, records management, and IHSC operations. Identifies opportunities to develop knowledge of new tools, platforms, and technical methods that may benefit IHSC. Performs other duties as assigned.