Lead Business Improvement Associate

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As Lead Business Improvement Associate you will delivers Cargo business solutions as per the business process/requirements. Assesses the effectiveness of the changed process and the usage of tools while continuously focusing on improving the process and tools based on business demand and industry trend.

In this role you will:

• Ensure business systems and automated interfaces remain available and support operational requirements and service delivery.
• Monitor system and tool usage, identifying non-compliance, gaps and opportunities for improvement.
• Support the evaluation and sourcing of new tools and solutions, including conducting Proof of Concepts.
• Plan and coordinate the successful rollout of system and process changes across operational facilities.
• Support User Acceptance Testing (UAT), product certification, configuration and readiness for production implementation.
• Lead business and system process improvements to enhance operational efficiency, service quality and cost effectiveness.
• Align systems and processes with operational requirements, industry trends and recognised best practices.
• Assess customer recommendations and requirements, conducting feasibility studies and identifying beneficial improvements.
• Manage and schedule system/process changes, audits and corrective actions while ensuring compliance with SLAs and SOPs.
• Analyse system issues, customer complaints and recurring problems, working with Operations and relevant teams to implement corrective and preventive solutions.

Qualification

To be considered for this role, you should meet the below requirements:

• Have a degree in Supply chain management, Logistics or operational management.
• Have at least 4 years relevant post qualification experience in Cargo handling Systems/Environment

You will have and edge if you:

• Have comprehensive knowledge of Supply Chain, Air Cargo Industry and Warehouse.
• Have the ability to understand, communicate and translate Business/Operational processes into System Requirements
• Have analytical ability to engage in testing interface level information between systems (agents and airlines)
• Have proficient Data collection and analysis Skills
• Have good English written and spoken communication
• Have proficient Presentation and Facilitation Skills

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.