Supervisory Program Analyst

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:GS-09: GS-09 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Utilizing qualitative and quantitative analytical techniques to identify and resolve issues or problems. Experience applying principles of management and organization to administrative practices and procedures. Experience conducting interviews and obtaining information about organizational missions, functions, and work procedures. OR GS-09 Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, GS-09 Combination: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education beyond post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages.

The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. GS-11: GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Experience with applying federal statutes, legal regulations, techniques, and procedures in order to research and resolve questions raised by beneficiaries, providers, or medical doctors and clinicians. Experience assessing eligibility requirements in order to ensure applicants maximize receipt of benefits and prevent erroneous payments. Utilizing various databases in order to ensure accuracy and compliance with program benefits.

Experience documenting and presenting information in order to properly advise veterans and beneficiaries. OR, GS-11 Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related OR, GS-11 Combination: Applicants may also combine education and experience to qualify at this level.

You must have a combination of specialized experience and education beyond post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages.

The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties: Develops and implements quality assurance (QA) review plans for CHAMPVA eligibility determinations, including sampling methodology, review frequency, and scoring criteria. Prepares quality management reports and dashboards for division leadership summarizing findings, error trends, and recommended corrective actions. Reviews and updates standard operating procedures (SOPs) and desk references to reflect current policy, correct recurring errors, and improve processing consistency.

• Ensures that eligibility determinations comply with privacy regulations (e.g., HIPAA, Privacy Act) and VA data quality standards.
• Analyzes CHAMPVA eligibility application data (e.g., volume, processing time, denial rates, pending inventory) to identify workload trends and operational bottlenecks requiring management attention.
• Reviews a sample of complex or denied eligibility cases to identify patterns of error, policy misapplication, or systemic processing issues affecting program accuracy.

Prepares concise analytical summaries, issue papers, or briefing documents that translate complex data findings into clear, actionable recommendations for non-technical audiences. Uses logical reasoning to adjudicate or review precedent-setting eligibility cases where regulatory guidance is ambiguous, incomplete, or in conflict, documenting the rationale for decisions.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-time, 8-hour shifts Monday through Friday, with tours scheduled between 6:00am-5:30pm. Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process.

Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space.

Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Supervisory Program Analyst/PD38878A and PD38877A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized