SUPERVISORY IT SPECIALIST (SYSANALYSIS)

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Review software requirements, technical specifications, and project deliverables to identify discrepancies, ensure accuracy, and maintain compliance with standards and objectives. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Consult with customers and stakeholders to assess business needs, clarify requirements, resolve issues, and recommend IT solutions that improve quality, efficiency, and satisfaction. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Explain technical concepts, project updates, and IT recommendations clearly to technical and nontechnical audiences, and lead discussions to clarify needs and help guide decisions. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Analyze software, integration, and service challenges; identify root causes, evaluate alternatives, and recommend improvements that address needs and support organizational goals. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band (NM-03) in the federal service or equivalent experience in the private or public sector: 1. Ability to manage, direct, and coordinate a geographically dispersed workforce, to deliver complex products and services to customers 2. Skilled in successfully working in a dynamic organization, responding to customer, personnel, and command demands and requirements. 3. Ability to counsel, mentor, motivate, and lead employees to resource existing and planned tasking as well as develop future leaders for the organization. 4. Ability to utilize continuous process improvement (CPI) methods to improve and maintain efficiencies of related processes and tools. 5. Skilled in computer applications, services and infrastructure, and software development and integration. 6. Ability to plan and coordinate sustainment support for multiple geographically separate systems. 7. Skilled in performing duties as part of the Software development life cycles 8. Knowledge of EEO Rules and Regulations and Command procedures, requirements, regulations and policies in regards to day to day management of personnel. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will lead the development, integration, and management of software applications, oversee technical work, and ensure that systems support organizational needs, customer requirements, and business goals.,You will analyze business needs and processes to identify opportunities for improved information systems, consult with customers to clarify requirements, and define functional and technical specifications for effective solutions.,You will supervise staff by managing schedules, travel, performance evaluations, training, mentoring, budgets, and resources, while ensuring that daily work supports project priorities and organizational objectives.,You will direct employees with varying experience to resolve technical challenges, deliver reliable customer support and services, and maintain progress across assigned projects and operational responsibilities.,You will develop plans and prepare written materials and oral presentations explaining technical issues, proposed solutions, project progress, and competency matters to staff, leaders, customers, and other interested audiences.,You will apply independent judgment and critical thinking to guide improvements, strengthen procedures and processes, promote effective work practices, and sustain the technical skills and collective performance of the workforce.