Account Manager (Customer Outcomes Specialist)
Scarlet has an opening for an Account Manager (Customer Outcomes Specialist) in UK - London Office, United Kingdom. The listing describes it as a full-time, management position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Scarlet has an opening for an Account Manager (Customer Outcomes Specialist) in UK - London Office, United Kingdom. The listing describes it as a full-time, management position.
The advert mentions project management and B2B among the skills and tools for this role.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Visa sponsorship is not mentioned. Applicants from outside United Kingdom should check the official work permit route before applying.
Dev Global Jobs found this job on Arbeitnow on Nov 3, 2026.
- Employer
- Scarlet
- Location
- UK - London Office, United Kingdom
- Job type
- Full-time
- Level (from the title)
- management
- Pay
- Not stated by the employer
- Found
- Nov 3, 2026 on Arbeitnow
- Employer text
- 403 words, about 2 min to read
- Apply only on the official page (arbeitnow.co.uk). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (project management and B2B) in your CV where you really have them; applicant tracking systems look for these words.
- Read the employer’s full text below (about 2 min) before you apply.
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DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for United Kingdom (ICSC post adjustment 76.4), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Skilled Worker visa: Job offer from a licensed sponsor at the required skill and salary level; English requirement
- Health and Care Worker visa: Eligible health and social care roles with a licensed sponsor
- Global Talent visa: Endorsement as a leader or potential leader in a listed field
Official routes: UK Visas and Immigration (GOV.UK)
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
01We pull medical technology from the future to solve human health
Scarlet is authorised to assess and certify medical devices. We combine clinical, technical and regulatory expertise with AI agents and software so rigorous certification can keep pace with product development at the world’s most ambitious technology companies, without lowering the safety bar.
Our customers have cut a year or more from their certification timelines for new AI-enabled medical devices and shortened product-update cycles from months to weeks. You’ll join a team building the infrastructure that makes these outcomes repeatable at scale.
02About the role
As an Account Manager (Customer Outcomes Specialist) at Scarlet, you will own customer relationships from onboarding through expansion. You will keep complex projects on track, remove friction, and ensure customers achieve their goals. You will work day-to-day with ambitious medical technology companies and help them deliver safe devices to patients sooner.
03Responsibilities
Build long-term, trust-based relationships with forward-thinking companies in health tech
Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout.
Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey.
Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations.
Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex.
04Required qualifications
You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry.
You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets.
You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat.
You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.
Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.
05The Interview Process
Intro call with Aarzoo (30 mins)
Round 1: CX team interviews: Rachel (60 min), Steven (30 min)
Offer & references
Compensation: £60K, £70K • Offers Equity
- • £60K, £70K • Offers Equity
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