SUPPORT SERVICES SPECIALIST (T5)

GENERAL EXPERIENCE: Experience, education or training in administrative, professional, technical, or other work that provided knowledge of support services. Knowledge of administrative methods and procedures used in planning and organizing work, and skill in dealing with others in person-to-person work relationships. Experience working with people from various levels and backgrounds to obtain their cooperation or compliance with procedures, rules, or practices. Experience using computer and automation systems.

SPECIALIZED EXPERIENCE: 1-year specialized experience, education or training equivalent to at least the next lower grade level. Must have experience, education, or training dealing with management principles and supervisory responsibility for support service functions required by type of position to be filled and the organization involved.

Serves as the Group Orderly Room Manager, functioning as senior advisor to the Director of Readiness and Support for all orderly room and information management unit support functions. Initiates workday reports and manages orders publications procedures. This includes preparing, tracking, publishing, and distributing civilian and military travel orders, annual training orders, special training orders, and other orders to include special authorizations.

Directs and provides administrative training in Air National Guard automated order systems for all Unit Orders Clerks. Reconciles orders publication with the workday accounting program. Maintains orders files for all unit personnel. Advises the Unit Resource Advisor on the status of workday account balances. Provides technical guidance to all personnel on matters pertaining to the various administrative requirements associated with orders production.

Incumbent ensures that unit-wide disposition of records (including such records as state and federal activation, travel, promotion, awards and decorations, and Military Personnel Authorization [MPA] orders) is in accordance with USAF and ANG regulations. Manages transmission of record groups to staging facilities and ultimately to permanent storage facilities at the National Personnel Records Center.

Establishes overall orders publication procedures and ensures orders clerks receive initial, advanced, and update technical training for all types of orders handled by the organization. Schedules workday report reviews and manages the coordination between orders publications clerks, host base travel and military entitlement offices, the primary resource advisor, and appointed workday control officers to minimize overdue commitments and obligations.

Formulates, develops, and directs the implementation of IM policies and procedures. Recognizes need, initiates action, directs or personally formulates new administrative policies and procedures, and recommends changes designed to improve administrative efforts or services. Analyzes AF, NGB, ANG Instructions, memoranda and directives pertaining to correspondence and mail management, preparation of correspondence and messages, and other administrative services and determines their effect upon the Group.

Develops and establishes procedures to implement these changes. Plans, organizes, and implements electronic media systems and computer systems throughout the unit. This includes electronic records management, electronic publications distribution on the Local Area Network (LAN), automated maintenance of the base and functional libraries (on computer disks), use and application of computer generated graphics, desktop publication, etc.

Works with Base Network Control Center (BNCC) Manager installing/deleting user software. Provides software application assistance for commonly-used office automation and telecommunications applications. Works with supported users in performing Information Risk Management (IRM) concepts such as data base recovery for resident programs, moving files from one media to another, configuring user software, modifying software configuration, and performance of basic configuration management functions.

Ensures all electronic communications are identified properly, preserved, maintained, and disposed of in accordance with established directives. Assures Privacy Act and Freedom of Information Act records are properly identified and protected. Manages training plans for IM personnel assigned throughout the organization. Develops and implements training for IM systems and such unit IRM and core software as E-Mail, word processing, spreadsheet, database, graphics, and internet/intranet.

This includes managing the scheduling and coordination of training classes to include the development of lesson plans on IM training. Develops and implements Work Group Administrator (WGA) training for the assigned IM specialists. Serves as unit web master. Utilizing counsel and guidance from the Public Affairs, Legal Office, and Communications-Computer offices, incumbent plans, implements, maintains, and establishes local policy on the base/group external and internal World Wide Web Telecommunications Home Pages.

Manages transfer of information internal and external to the base/group to include manual and electronic telecommunications. Implements policy and monitors usage of mail systems at servicing units. This includes training and validating users for official mail to include the Base Information Transfer System (BITS), US Mail, Defense Messaging System (DMS), and E-Mail. Defines and trains users of archiving, suspending, and disposition requirements as they pertain to the appropriate medium.

Performs other duties as assigned.