Reader Registration Supervisor

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to supervise and lead a workforce. Ability to perform administrative management functions. Ability to interact collaboratively with others exercising judgment and discretion in order to provide customer services.** Ability to administer reader registration. Ability to plan and manage special projects and programs. Ability to communicate effectively other than in writing.

This position is located in the Access Services Section, Researcher Engagement and General Collections, General and International Directorate, Researcher and Collections Services.

The Reader Registration Supervisor is responsible for management of the staff and program that issues new Reader Cards, and shares overall responsibility for administering, planning, implementing and evaluating programs and activities which deal directly with the provision of high-quality service to the various users of the Library's general and other collections as assigned.

Ensures that staff members are thoroughly trained in Library and Division practices and policies to ensure collections security and recommends changes in procedures, workflows, and tools. Regularly explains technical information to individuals or groups. As the Reader Registration Supervisor, you will:

• Direct staff in providing Reader Registration services based on an excellent knowledge of constituent service issues, an understanding of automation and the various databases employed in establishing and managing accounts and an understanding of the depth and variety of the collections.
• Ensure that staff members are thoroughly trained in Library and Division practices and policies to ensure collection security and recommend changes in procedures, workflows, and tools.
• Assist in the development of and participate in the Division's training and orientation program for new staff.
• Perform the administrative and human resource management functions pertaining to the staff supervised, such as daily scheduling, duty assignments, leave approval, among other tasks. [TJ1.1][AS1.2][TJ1.3]
• Establish guidelines and performance expectations for staff and clearly communicate these guidelines and expectations through the formal employee performance management system.
• Resolve informal complaints and grievances.
• Prepare work improvement plans, recommending necessary personnel actions.
• Provide advice and counsel to staff concerning work and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area.
• Ensure subordinates are trained and fully comply with safety regulations.
• Manage complex inquiries involving patrons or callers.
• Demonstrate an understanding of the needs of various interested and affected groups.
• Direct processes for the verification of credentials of all those requesting a Reader Card and ensure that applicants receive and complete the necessary forms.
• Train staff to maintain a high degree of tact and courtesy in dealing with visitors.
• Aid readers on the use of the Library's resources. Direct orientation of new readers by providing information about reader registration procedures, physical layout and directions to other Library locations.
• Determine the extent and range of special projects to be performed for improving reader registration processes and procedures. Evaluate project on a variety of factors including funding implications.
• Advise on improvements in reader registration and overall constituent services.
• Apply the standard practice of other fields and disciplines as they relate to reader registration. Evaluate and prioritize work. Assess new or unusual circumstances and develop variations in approach and/or solutions for incomplete or conflicting information. Identify, examine, and evaluate major publications and trends in the public service specializations.
• Prepare reports, analyses, and other documents related to information and project efforts.
• Work on special projects, analyze specialized or technical information from a wide variety of sources.
• Plan and oversee the collection of information and preparation of reports required for reporting necessary statistics and for budget allocation and monitoring.
• Serve on various Library committees and task forces dealing with new technologies and policy development effecting reader registration. Serve on committees and other groups involving the investigation of new technologies and their possible application to library programs. The position description number for this position is 369396. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position will work a flexitime work schedule. This is a supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.