Senior Customer Success Manager
Catonetworks is hiring for the position of Senior Customer Success Manager in London, United Kingdom. The listing describes it as a full-time, senior position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Catonetworks is hiring for the position of Senior Customer Success Manager in London, United Kingdom. The listing describes it as a full-time, senior position.
From the advert, the main requirements are 5+ years of experience.
The advert names SaaS as a skill for this role.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Visa sponsorship is not mentioned. Applicants from outside United Kingdom should check the official work permit route before applying.
Dev Global Jobs found this job on Arbeitnow on Nov 7, 2026.
- Employer
- Catonetworks
- Location
- London, United Kingdom
- Job type
- Full-time
- Level (from the title)
- senior
- Pay
- Not stated by the employer
- Experience asked
- 5+ years
- Found
- Nov 7, 2026 on Arbeitnow
- Employer text
- 453 words, about 2 min to read
- Apply only on the official page (arbeitnow.co.uk). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 5+ years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (SaaS) in your CV where you really have them; applicant tracking systems look for these words.
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for United Kingdom (ICSC post adjustment 76.4), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Skilled Worker visa: Job offer from a licensed sponsor at the required skill and salary level; English requirement
- Health and Care Worker visa: Eligible health and social care roles with a licensed sponsor
- Global Talent visa: Endorsement as a leader or potential leader in a listed field
Official routes: UK Visas and Immigration (GOV.UK)
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
Cato Networks is the converged network and security cloud for the AI era.
As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.
Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.
As a Cato Senior Customer Success Manager for the UK/I region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.
Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care
01Responsibilities
- Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
- Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
- Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
02Requirements
- 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
- Experience and Exposure working with networking or security software solutions
- Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
- Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
- Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
- Must be very well organized and able to work effectively in a nimble and fast-paced environment
- Effective problem solver, shows ownership and wants to see issues resolved
- Comfortable working within a geographically distributed team for a hypergrowth global organization
- Ability to travel up to 25% of the time
03Prior Experience
- Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
- Routing (static, BGP, EIGRP, etc.)
- switching
- SD-WAN
- Firewall, Proxy
- Secure Web Gateway/CASB/DLP
- Identity Management (SSO, SAML, LDAP, etc.)
- Threat protection mechanisms (IPS, AM, etc.)
- Load Balancing
- Networking protocol analysis (TCP, UPD, IP, ICMP, etc.)
- WAN, MPLS
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